Outsource is a ground-breaking disruptor within the business services sector with three driving obsessions:

To be the Best IT Managed Services company

To be the Employer of Choice in the business services sector

To be better Every Day

7

Days a week

Non-Stop

365

Days a year

Non-Stop

24

Hours a day

Our customer base stands at around 600 and covers most major sectors. We are proud to play an integral role in the success of major NI organisations such as Galgorm Group, Kestrel Foods, Premier Electrics and CFM.

Founded in 2000 by Terry Moore, the company is an IT Managed Services provider, offering IT, Communications and Consultancy services.

Our highly trained staff deliver 24/7/365 proactive monitoring, maintenance and repair to IT infrastructures – helping our customers to combat the ever-growing threat of cyber crime and enabling them to concentrate on growing their own businesses without having to worry about technology.

2018 has seen Outsource truly come of age with the launch of an aggressive growth and profile-building strategy that will double staff numbers and triple sales figures by 2020.

Integrity, trust, fairness, quality and exemplar service are Outsource cornerstones.

The fact we have operated successfully for 18 years without ever demanding a client contract provides proof positive we live truly live out their values. Furthermore, every customer secured in Outsource’s first year of trading remains as a customer today.

Our technical competence can be evidenced in the following ways:

  • We are a Gold certified Microsoft Partner
  • We are a certified partner for Dell.
  • We were approached by and have subsequently secured rights to Ireland (NI and RoI) for two of the world’s most recognised industry experts in Telecoms (8×8) and Storage (Pure)

Proactive leadership and management

Our success to-date has been largely down to the vision, energy and personal reputation of founder, Terry Moore.

A quietly, under-stated industry professional known for his ‘spades of integrity’ Terry has quietly built a business that reflects his own personal values and professionalism.

He believes in total transparency, trust, mutual respect and empowerment – all of which are mirrored by his team of directors, managers and staff.

He briefs his colleagues on a regular basis on company strategy, performance and challenges everyone in the room to be better every day.

In the past year he has carefully built a senior management team and overall management structure capable of overseeing and delivering on the company’s ambitious growth plans.

Training

We are committed to having the best trained staff in the sector.

In Q3/Q4 we offered every engineer within the business the opportunity, on a totally voluntary basis, to complete any business relevant external IT exam. We also offered to pay for the course, the exam, provide time off to study and on successful completion a bonus payment to celebrate. More recently we have also funded external GDPR training and certification for every team member.

Our new 5-year staff training plan, based on a needs gap analysis in all departments within the business, is currently being progressed with the support of Invest NI.

With the support of external consultants during 2017 we fundamentally restructured the business including securing some additional senior resource, to ensure we have the right people in the right roles to support our aggressive growth plans in a controlled manner.

Evidence of competitive edge

The basic industry model for IT Managed Services companies is referred to as ‘Break/Fix’ – if it breaks we fix it. This fundamentally remains a sound business model used by Managed Service Providers ie the more IT “things” that break the more work/income for the IT company.

We have built our business around customer needs and decided our customers deserved IT that doesn’t break, resulting in the evolution of our innovative Fully Managed Contract (FMC). This offers an unparalleled level of service based on three core customer pillars, Recovery, Security and Performance.

Our FMC is based on us designing and implementing the most appropriate technological solution for our customers’ business needs, both for today and tomorrow. We constantly invest in new and better technology, we pro-actively monitor, maintain and repairs customer devices 24/7/365 remotely where possible, before and without the customer even knowing on many occasions, or on site if appropriate.

In 2018 our FMC offering has continued to evolve as we find and utilise more cutting-edge technology to support our customers and whilst other IT MSP’s will undoubtedly try to replicate elements of our FMCs our objective remains to be the pack leader, not follower.

We remain so confident in our innovative FMC that we have taken a business decision that our FMC is NOT and will never be a contractual commitment. Customers do not enter into any contractual obligations and can cancel their FMC at any time without notice. Our FMC provides an agreed level of service where a customer pays a flat fixed monthly fee and Outsource manage their IT ensuring agreed Recovery, Security and Performance SLA’s.

Based on the speed of change within IT no reputable IT company can ever provide a 100% guarantee to a customer that they will never have issues. However, our FMC customers are guaranteed that whether an IT issue is “their fault, our fault or someone else’s fault” they will never pay any additional costs for us to fix the issue.

What people say about us:

Having the Outsource team on hand to offer their expertise not only with support but with strategic planning has been essential to the growth of the offering we have at the resort. Their development of a robust infrastructure has enabled us to introduce key operating systems, benefitting guests and employees as well as providing confidence in the security and compliance of our information.

Outsource understands the hospitality industry perfectly and work is always carefully planned to avoid operational disruption. We look forward to our ongoing partnership where Outsource takes care of our IT needs allowing us to concentrate on taking care of our guests.

Elaine Kelly Systems, Policies & Project Manager – Galgorm Resort & Spa

The professional and dedicated Outsource team play a crucial role in the day to day operations at Belfast City Airport. From flight information display screens in the terminal building to noise monitoring microphones located off site, the team look after the full range of IT assets. Outsource enable SMEs to manage and reach business growth with their technology offering and expertise.

Raymond Hooke ICT & Business Transformation Manager – Belfast City Airport

We couldn’t employ an IT person or team with the breadth of knowledge we receive from Outsource. They take care of everything.

Lorraine McAfee Forest Feast

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