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Hybrid Working


We currently have an opportunity for an experienced Technical Support Team Lead, who is keen to progress their career with a successful, ambitious, Cyber Security focused, Managed Services & Security Provider with exciting growth plans.

The team lead will be responsible for the day-to-day provision of managed support services to a specific group of customers assigned to one of our support teams.  As lead you will be responsible for all support requests presented to your team and the timely resolution of those requests.  You will mentor to your team members whilst also providing escalation support on their teams assigned tickets. As the team lead you will be responsible for attaining the required performance standards in line with company service level agreements and KPI’s.   


Team Lead Client Support Responsibilities 

 Product and System knowledge 

 Commercial Acumen 


 Personnel Specification 


Essential   Desirable 
3+ years’ experience in break fix / managed services environment addressing technical issues at 3rd line level  Previous experience managing people / team performance 
Strong working knowledge of Windows based systems.  Previous technical project delivery experience. 
Strong working knowledge of Physical and Virtualised systems (HyperV and VmWare)   
Experience and exposure to higher level networking deployments and support of same (L2/L3 switching)   
Attained current and relevant MCP qualifications   
Excellent communication / leadership & customer service skills   

This is a great opportunity for anyone wanting to develop their career in a growth orientated business –  apply today by uploading your CV below.

Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team. 
Or get in touch with our Operations Director to set up a virtual coffee and have a chat!

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