Features include…

Analytics
Mobile & Desktop Apps
Video Conferencing
Unlimited Calling (14 Countries)
Unlimited Internet Fax
Messaging
Extension Dialling
Call Recording
Virtual Meetings
Voicemail HD

We have partnered with the worldwide leader, 6 time magic quadrant leader for Unified Communications, 8×8, to offer industry leading systems which allow for communication anywhere, anytime and on any device. We can offer global reach with a personal touch, allowing employees, customers and applications to seamlessly connect to improve business performance.

The service is trusted by more than 1 billion users worldwide and offers high-powered communications and collaboration solutions that grow with your business and unite teams worldwide for maximum productivity and impact.

Calls, instant messaging, video calling, conferencing, collaboration, screen sharing, call recording – all taken care off.

Allowing you to empower everyone in your business—anywhere in the world—by giving them all the same powerful communications tools. Support remote, mobile and home-based workers. And connect with every customer, every time, using the methods they prefer.

Enhance customer experience whilst reducing costs advanced communication tools provide you with all you need to enhance the customer experience and deliver world-class customer support and sales. Our solution is completely cloud-based, significantly reducing both your capital and operating expenses.

Connect with the world in safety and with confidence. Our compliance helps secure yours.  With an emphasis on reliability, security and compliance make it an ideal choice for companies that need high reliability or that must satisfy the requirements of PCI, FISMA, FIPS, Safe Harbor or HIPAA (tailored BAAs available). And even if your organisation doesn’t, you can still rest easy, knowing that 8×8 meets these strict regulations.

Want to find out more about what Unified Communications can offer you?

Virtual Office

Mobile devices. Social media. Distributed workforces. Global interactions. Your world is moving way too fast for last-century’s phone technology.

The capabilities of our cloud-based VoIP (Voice Over Internet Protocol) Virtual Office are ready for today’s business—ready for anything.

Easy to use, manage and deploy. All you need is a high-speed Internet connection and a phone of your choice.

Features include:

  • Conference
  • Collaboration – screen sharing
  • Auto Attendant
  • DDI
  • Softphone
  • Presence Management

Provides advanced communication tools to enhance customer experience. Allowing businesses to integrate headquarters, remote offices, and outsourced locations in to a virtual call centre.

Saving time and money on equipment costs, reducing staff turnover rates and allowing maximum productivity and efficiency.

1/3 of companies say they lack the right technology for omni-channel customer experience

43% say business continuity and disaster recovery is one of their top three reasons for moving their contact centre to cloud.

Turn your contact centre problems into opportunities.

  • Business Continuity:  Cloud contact centre providers deliver always-on availability and bulletproof reliability
  • Business Growth: Easily accessible from anywhere, so you can hire agents with the right skills and in the right time zone
  • Agent Performance: Analytics and dashboards help you keep on top of key metrics and identify which agents need coaching
  • Call Centre Isolation: Fast, easy integrations with CRM and other enterprise apps keep agents productive with relevant customer information at their fingertips
  • Inconsistent Customer Experience: Create an omnichannel contact centre so customers communicate with you the way they want, whether it’s chat, phone, email, mobile, social—or whatever’s next

Put the data your business generates to use. We can provide monitoring and reporting on systems to allow you to:

  • Identify Trends
  • Focus on customer services
  • Create customer reports
  • Provide agent summaries
  • Improve processes
  • Target potentials

Our intuitive, web-based user interface lets agents work anywhere, while centralised management and reporting features empower supervisors to manage everything from agent scheduling to coaching, recording and call intervention.

No other VoIP or contact center provider does more to safeguard the security and compliance of mission-critical communications than 8×8.

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