1st Line Technical Support Engineer
Hybrid working
Salary dependent on experience
Are you a tech-savvy problem solver with a passion for helping people?
Join our dynamic team at Outsource Group, a leading IT Managed Service and Security Provider (MSSP), and launch your career as a 1st Line Engineer! We’re seeking enthusiastic individuals to provide exceptional technical support to our valued clients, ensuring their IT systems run smoothly and securely.
What You’ll Do:
As our 1st Line Engineer, you’ll be the first point of contact for our clients, providing crucial support and building strong relationships. You’ll be responsible for:
- Client Support Excellence:
- Efficient Incident Management:
- Project Collaboration:
- Continuous Learning & Development:
What We’re Looking For:
- A strong passion for IT and a desire to learn.
- Excellent communication and customer service skills.
- A solid understanding of basic IT concepts.
- The ability to diagnose and troubleshoot common IT issues.
- A proactive and problem-solving mindset.
- A team player with a positive attitude.
- A desire to learn and grow in the IT field.
Bonus Points If You Have:
- Relevant IT certifications (e.g., CompTIA A+).
- Experience with ticketing systems.
- Experience working in a managed service provider environment.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for career growth and advancement.
- Ongoing training and professional development.
- The chance to work with cutting-edge technology.
- Competitive salary and benefits.
- The opportunity to work within a growing MSSP.
Company Benefits
You will receive a wide range of company benefits including:
- Work/life balance
- Family friendly environment
- Hybrid working model
- Day off for your birthday
- Learning and development opportunities
- Regular social events
- Medical cover – Vitality and Westfield Health
- Life insurance cover
- 31 days holiday with extra days for service
Salary: Dependent on experience.
Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.
Outsource Group is an Equal Opportunities Employer.