LEGALLast updated 23 October 2026
Privacy policy
How Outsource handles the personal information this website collects, including enquiries and cookies, and the rights you have over it.
Who we are
This website, osgroup.co.uk, is run by Outsource Solutions (NI) Ltd, trading as Outsource. We are a limited company registered in Northern Ireland, company number NI 37743, with our registered office at 3 Plasketts Close, Antrim, Co. Antrim, BT41 4LY.
For anything to do with your personal data, including the rights listed below, email hello@osgroup.co.uk or write to us at the address above.
We are registered with the Information Commissioner's Office (ICO) under registration number ZA105669.
What this policy covers
This policy explains what personal information this website collects, why, who we share it with, how long we keep it and what your rights are. It covers this website only. If you become a customer, our contract and any separate privacy notice that comes with it will explain how we handle your information as part of that service.
Information we collect
When you send us an enquiry
Our contact form asks for:
- your full name
- your work email address
- your organisation
- what you need help with
- your message
Please don't include anything sensitive in your message, such as health information or details of a security incident that involves other people's data. If you need to tell us about something like that, email us and we'll arrange a secure way to share it.
When you email or phone us
If you email us at an address shown on this site, or phone us, we keep the email or a note of the call so we can reply and follow up.
When you browse the site
Our web server and the website itself use a small number of cookies that the site needs to work. If you accept analytics cookies, Google Analytics also collects information about how you use the site. See Cookies below for the details.
Why we use your information
UK data protection law says we need a lawful reason, called a lawful basis, for each way we use your information.
What we do | Lawful basis |
|---|---|
Reply to your enquiry and talk to you about the services you asked about | Our legitimate interests in responding to people who contact us. If you are asking about becoming a customer, it is also a step you have asked us to take before entering a contract. |
Keep a record of enquiries so we can follow up and see what we discussed | Our legitimate interests in running our business |
Keep the website working and secure, including protecting the contact form from misuse | Our legitimate interests in running a secure website |
Understand how people use the website so we can improve it (Google Analytics) | Your consent, given through the cookie banner. You can withdraw it at any time. |
We don't sell your information, and we don't use it for automated decisions that affect you. We won't add you to a marketing mailing list because you sent an enquiry.
Who we share it with
We use a small number of trusted companies to run the website and handle enquiries. They act on our instructions and are only allowed to use your information to provide their service to us.
- Website hosting: DigitalOcean. The website and the enquiries sent through it are stored on servers in London, UK.
- Email delivery: Mailgun, which delivers enquiries from the website to our inbox, using its EU data centres.
- Our email system: Microsoft 365, where enquiries arrive and where we reply to you.
- Backups: Cloudflare, which stores backups of the website, including enquiries, in its EU data centres.
- Website development and support: Element Seven Digital Ltd, Belfast, who built and look after the website and can see enquiries stored in it while doing that work.
- Analytics: Google, only if you accept analytics cookies.
We may also share information if the law requires it, or to protect our rights, our customers or the public.
Information sent outside the UK
Most of the information collected by this website stays in the UK or the European Economic Area, which UK law treats as giving equivalent protection. If you accept analytics cookies, Google may process the analytics information in the United States. Where it does, it is protected by the safeguards UK data protection law requires for transfers outside the UK.
How long we keep it
- Enquiries: we keep enquiries for 24 months from our last contact with you, unless you become a customer. After that we delete them from the website and from our email.
- Backups: copies of the website, including enquiries, are kept in backups for 35 days and then deleted automatically.
- Analytics: Google Analytics keeps the information it collects for 14 months.
- Cookies: each cookie lasts for the time shown in the table below.
Cookies
Cookies are small files a website stores on your device. This site uses the cookies below. The first three are needed for the site to work and are always set. The Google Analytics cookies are only set if you click Accept on the cookie banner.
Cookie | What it does | Type | How long it lasts |
|---|---|---|---|
outsource-session | Keeps your visit working from page to page, including the contact form | Needed for the site to work | 2 hours |
XSRF-TOKEN | Protects the contact form from being misused by other websites | Needed for the site to work | 2 hours |
os_consent | Remembers whether you accepted or rejected analytics cookies | Needed for the site to work | 6 months |
_ga | Google Analytics: tells visits apart so we can count visitors | Analytics, only if you accept | 2 years |
_ga_ED0027X1V2 | Google Analytics: keeps track of your current visit | Analytics, only if you accept | 2 years |
You can change your mind at any time using Cookie settings at the bottom of every page. If you reject analytics cookies after accepting them, we remove the Google Analytics cookies from your browser. You can also block or delete cookies in your browser's settings, although the contact form needs the first two to work.
Some pages link to videos on YouTube or Vimeo. These are ordinary links rather than embedded players, so those sites don't set cookies until you visit them.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
- object to us using your information where we rely on our legitimate interests
- ask us to send your information to you or another organisation in a format that can be read by a computer
- withdraw your consent to analytics cookies at any time, using Cookie settings at the bottom of every page
To use any of these rights, contact us using the details at the top of this policy. There's normally no charge, and we will reply within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We'll update this policy if the way we handle personal information changes. The date at the top shows when it was last changed.