Project Co-Ordinator

Hybrid Antrim

Experience Based

Immediately

                                                                       JOB SUMMARY

Reporting into the Head of Service Delivery and working closely with our Projects, Sales and Support teams, the Project Coordinator will assist in the planning, scheduling, coordination, and delivery of customer projects. The role provides hands-on exposure to project delivery methodologies, stakeholder management, resource planning, and customer communication.

The successful candidate will develop their project management capabilities while supporting the delivery of infrastructure, cloud, cybersecurity, connectivity, and managed service projects across our customer base.

                                                                     ROLES AND RESPONSIBILITIES                             

Project Coordination & Administration

•  Support the planning, scheduling, and successful delivery of technology projects.
• Maintain project plans, milestones, risks, actions, and dependencies.
• Coordinate internal resources and external stakeholders to ensure project objectives are achieved.
• Track project progress and provide updates to project managers and delivery leadership.
• Schedule project meetings, workshops, handovers, and customer review sessions.
• Document meeting minutes, actions, decisions, and project outcomes.
• Assist with project documentation, reports, and customer communications.

Resource Planning & Scheduling

•  Utilise Autotask PSA to schedule project resources and delivery activities.
• Work with Professional Services, Support, and Project teams to coordinate workloads and resource allocation.
• Monitor project schedules and identify any risks to planned delivery dates.
• Escalate resource conflicts and scheduling challenges where required.
• Maintain accurate project records and status updates within Autotask.

Stakeholder Collaboration

•  Act as a key liaison between Sales, Projects, Professional Services, and Support teams.
• Support project handovers from Sales into Delivery.
• Ensure all project requirements, scope, and customer expectations are clearly documented.
• Assist with customer communications throughout project lifecycles.
• Build strong working relationships across all business functions.

Reporting & Governance

•  Produce project status reports and dashboards.
• Track project actions, risks, issues, and dependencies.
• Support delivery governance processes and continuous improvement initiatives.
• Ensure project documentation is maintained to a high standard.

                                                           SKILLS AND EXPERIENCE

Essential

• Experience working within an MSP, MSSP, IT services, or technology environment.
• Understanding of IT infrastructure, cloud services, cybersecurity, networking, or managed services.
• Strong interpersonal, organisational and planning skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail and commitment to quality.
• Proficiency with Microsoft 365 applications.
• Customer-focused mindset with a proactive approach to problem solving.

Desirable

 Experience using PSA tools such as Autotask, ConnectWise, or similar platforms.

• Previous involvement in project delivery or service transition activities.
• Familiarity with project management methodologies.
• Experience preparing reports, project plans, or customer documentation.
• Basic understanding of ITIL service management principles.
• Relevant technology or project management certifications – such as: Prince II

                                               PERSONAL ATTRIBUTES

 The ideal candidate will be:

• Ambitious and eager to progress into Project Management.
• Self-motivated and highly organised.
• Professional and customer-focused.
• Comfortable working across multiple teams and departments.
• Able to build strong relationships with colleagues and customers.
• Adaptable within a fast-paced technology services environment.
• Committed to continuous learning and professional development.

                                                        SUCCESS MEASURES

 Success in this role will be measured by:

• Accurate project scheduling and resource coordination within Autotask.
• Successful support of project delivery milestones.
• Positive feedback from customers and internal stakeholders.
• Effective collaboration between Sales, Projects, and Support teams.
• Timely completion of project documentation and reporting.
• Demonstrated progression towards managing projects independently.

                                                       WHAT WE OFFER

You will receive a wide range of company benefits including:

• Salary: Dependent upon experience
• Hybrid Working: 3 days in our Antrim office, 2 days from home
• Annual leave: 25 days leave and 10 days bank holiday, with extra days for long service
• Health: Private medical cover and healthcare cash plan
• Pension: Contributory pension scheme
• Training: Learning and development opportunities and individual development plan, including outline included within Development Path
• Culture: A supportive and collaborative work environment with regular social events

Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.