Archive for the ‘Careers’ Category

PROJECT MANAGER

Our project team has experienced such growth in the last number of months that we now need a Project Manager to join our team. You will oversee and deliver all stages of the project lifecycle introducing new processes to ensure our projects run smoothly and efficiently.

 Main duties

Project Team 

  • Introduce and maintain systems and processes which ensure effective time management of project timelines
  • Manage the day-to-day effectiveness of project delivery
  • Introduce department KPI’s.

Project Pre-Sale & Deployment Duties

  • Liaise with Sales Team and Operations Director regarding project details and timescales
  • Produce a detailed project schedule and key milestones for the project
  • Specify and organise hardware and software requirements and delivery dates with Purchasing Department
  • Attend a pre-start meeting with the client to explain project schedule and client agreement
  • Co-ordinate delivery of hardware / software requirements in line with project plan with Purchasing / Sales team
  • Day to day responsibility for the management of project resources including Engineer hours, hardware and software and changes / amendments to the project brief
  • Monitor and report to the Operations Director regarding project progress, costs and any potential problems/delays
  • On-going liaison with the client regarding project progress
  • Undertake responsibility for full completion of documentation of a project including a formal handover to the support team
  • Development of effective relationships and customer service with clients.

Technical and system knowledge

  • Maintain and ensure ongoing advancement of IT system knowledge including servers, networks, new products, clustering environments, virtualised networks
  • Develop effective communications skills with clients / colleagues in providing training and explaining technical matters with non-technical people.

Tendering

  • Attend meetings with Sales Team and client representatives to determine exact client requirements
  • Work in conjunction with the Sales Team in determining the IT requirements, design and specification for the provision of large project / Tender proposal for clients
  • Consider clients existing IT infrastructure and IT system including interface with new / upgraded system.

General

  • Assist the sales team with technical recommendations and client meetings as required
  • Assist other staff and Directors with ad hoc duties / projects as required
  • Attend in house and external courses to develop your skills and product knowledge throughout your career with Outsource.

Experience required

  • Track record of delivering a range of IT projects on time and within budget
  • Extensive experience in managing projects involving the deployment of servers and networking and routing technologies
  • Customer facing experience
  • Excellent written and verbal communication skills.

Skills required

  • ITIL service management or Prince 2 qualifications
  • Action/risks/issues management and tracking knowledge of business and its IT systems and infrastructure components
  • Strong communication skills
  • Presentation and reporting compilation.

Apply today by uploading your CV below.

Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team. 
Or get in touch with our Head of People and Culture – susan.hill@osgroup.co.uk, to set up a virtual coffee and have a chat!

TECHNICAL SUPPORT TEAM LEAD

We currently have an opportunity for an experienced Technical Support Team Lead, who is keen to progress their career with a successful, ambitious, Cyber Security focused, Managed Services & Security Provider with exciting growth plans.

The team lead will be responsible for the day-to-day provision of managed support services to a specific group of customers assigned to one of our support teams.  As lead you will be responsible for all support requests presented to your team and the timely resolution of those requests.  You will mentor to your team members whilst also providing escalation support on their teams assigned tickets. As the team lead you will be responsible for attaining the required performance standards in line with company service level agreements and KPI’s.   

 MAIN DUTIES 

Team Lead Client Support Responsibilities 

  • Manage a portfolio of clients in relation to support services, SLA obligations and meet internal expectations for hours consumed per client on a monthly basis. 
  • Provide escalation support to all clients. 
  • Manage your teams ability to diagnose and resolve all incidents, queries, and problems. 
  • Regular review of your teams allocated tickets to ensure completion within the set time scales. 
  • Provide regular feedback to the Operations Director on team performance. 
  • Maintain excellent customer relationships, regarding all areas of our support services. 
  • Technical recommendations and reviews will be required on a regular basis for existing and new clients. 

 Product and System knowledge 

  • Coordinate the team regarding new prospect site audits and all associated documentation and recommendations. 
  • Develop effective communications skills with clients / colleagues in explaining technical matters with non-technical people. 
  • Ensure ongoing training and development with the support of the employer 
  • Provide technical expertise to sales, other support teams and projects when required. 

 Commercial Acumen 

  • Complete responsibility and ownership for team performance against company KPI’s. 
  • Maximise your teams’ billable hours and efficient use of time. 
  • Develop effective relationships with clients to encourage additional support and contract renewals. 
  • Identify and communicate actions or ideas that would improve the delivery of support or services at Outsource Solutions. 

 General 

  • Assist with pre-sale technical recommendations/solutions when required 
  • Assist other staff and Directors with ad hoc duties / projects as required. 
  • Any other duties as deemed by Directors to be within the scope of your skills. 
  • Attend in house and external training courses, including correspondence courses to develop your skills and product knowledge throughout your career with Outsource Solutions. 

 Personnel Specification 

 

Essential   Desirable 
3+ years’ experience in break fix / managed services environment addressing technical issues at 3rd line level  Previous experience managing people / team performance 
Strong working knowledge of Windows based systems.  Previous technical project delivery experience. 
Strong working knowledge of Physical and Virtualised systems (HyperV and VmWare)   
Experience and exposure to higher level networking deployments and support of same (L2/L3 switching)   
Attained current and relevant MCP qualifications   
Excellent communication / leadership & customer service skills   
   

This is a great opportunity for anyone wanting to develop their career in a growth orientated business –  apply today by uploading your CV below.

Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team. 
Or get in touch with our Operations Director to set up a virtual coffee and have a chat!

SENIOR PROJECT ENGINEER

We currently have an opportunity for an experienced technical SENIOR PROJECT ENGINEER, who is keen to progress their career with a successful, ambitious and growth orientated Managed Services & Security Provider.

Candidates will have responsibility for analysis, design, and the deployment of future proof solutions in addition to BAU troubleshooting and resolution responsibilities. They should have strong technical and communication skills with a daily requirement to engage effectively with internal and external stakeholders and deliver to the high standards expected.

Main Duties

  • Strong Experience in Networking & configuration of Switches, Firewalls, Routers, Storage and Wi-Fi.
  • Proven experience in designing and delivering projects in accordance with industry best practices.
  • Proven experience in a multiple technologies and vendor platforms including but not limited to Microsoft, VMware, Dell, Fortigate, Veeam.
  • Experience of installing and supporting wide-area networking equipment or other communications equipment.
  • Experience with clustered virtualisation solutions.
  • Experience in managing Active Directory domains across multiple sites.
  • Experience in 365 deployments.
  • Comfortable racking and stacking all elements of a server rack.
  • Troubleshooting issues and escalating within the team when applicable

Required criteria:

  • Experience – a wide range of project implementation experience
  • Networking – L2 & L3 switching & routing (we typically work with higher end Dell kit) firewall’s and corporate WiFi (VLANs, VPN, SSLs, Security Suites.
  • All elements of Racking, Stacking & Cabling.
  • Server Environments – P & V – HyperV / VMware, Azure Platforms, Clustered virtual solutions (Nodes, Storage, Services & Applications, Network)
  • Backups & Storage (DR & BC) SAN / NAS / FC / iSCSI / SAS and comfortable defining RPO, RTO and retention tables (we typically use Veeam)

Desired criteria:

  • MSP Background.
  • Certifications with any of our partners  including Microsoft, DELL, Fortinet, Cisco, VMware,Veeam.
  • Customer Relationship Management.
  • Managing a Client Engagement.
  • Planning & Scheduling.
  • Prioritisation.
  • Project Management.
  • Reporting & Communication.
  • Time Capture & Management.
  • Ability to Identify and Anticipate needs.

Skills and attributes required:

  • A positive ‘can do’ attitude and desire to ‘make life better’
  • Excellent communication and strong interpersonal skills
  • Relevant technical experience and appropriate certifications/qualifications
  • Excellent organisational skills and attention to detail
  • Confident and works well under pressure
  • Motivated, ambitious and passion for IT

This is a great opportunity for anyone wanting to develop their career, apply today, in STRICT CONFIDENCE, by uploading your CV below.

Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team. 
Or get in touch with our Head of People and Culture – susan.hill@osgroup.co.uk to set up a virtual coffee and have a chat!