Outsource Group is an award winning, locally owned IT Managed Security and Services Provider company working with a range of SME to Enterprise customers across the UK, Ireland and internationally with exciting growth plans.

To support this growth, we are now looking for a Sales Manager to join our customer focused sales team to help, support and lead the Sales team to drive revenue across Outsource Group.

Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff. They will be pro-active, self-starters, who are prepared to grow and develop new long-term commercial relationships, deliver the right solutions across a diverse range of customers, and convert new sales opportunities to the exceptional standards Outsource customers deserve.

Job Summary: Your primary goal is to achieve and exceed sales targets through the effective management of sales operations, customer relationships and market penetration. You will identify new business opportunities, manage key accounts, and ensure that the sales team are aligned with the company’s goals. You will be responsible for overseeing the implementation of sales plans, monitoring performance metrics, and guiding the team to success.

Key Responsibilities:

Sales Strategy

• Develop and implement strategic sales plans to assist with increasing revenue across the group.
• Work closely with other Departments and stakeholders.
• Build and maintain strong relationships with customers.
• Stay up to date with industry trends, regularly attending events.
• Provide regular reports for the Board with updates on sales activities, forecasts, and results.
• Ensuring a strong pipeline of opportunities from existing customers and prospects.
• Personal ownership of key strategic accounts.
• Owning escalated customer queries.
• Strategic plans to increase customer base across different industry sectors and geographical locations.
• Working with BDM’s and Account Managers to prepare proposals and presentations at all levels.
• Manage your own administration, ensuring accurate sales reporting and additional ad-hoc duties.

Team Leadership

• Successfully manage the sales team, supporting, mentoring, and motivating them to achieve their individual and team goals.
• Monitor team performance.
• Implement training and development programs to help the team to grow and progress in their role.

 Skills and experience required:

• Experienced in delivering proposals at C-Level.
• Proven sales management experience with a successful sales team.
• Deep understanding of the IT market.
• Ability to demonstrate and execute effective sales strategies.
• Possess excellent interpersonal, communication and relationship development skills.
• Possess strong written documentation skills, verbal, and presentation communication skills.
• Highly organised and able to plan for short, medium, and long-term objectives.

Company Benefits

You will receive a wide range of company benefits including:

• Work/life balance
• Family friendly environment
• Hybrid working model
• Day off for your birthday
• Team Building
• Learning and development opportunities
• Regular social events
• Private Medical cover through Vitality
• Health Care Cash plan through Westfield
• Life insurance cover
• 31 days holiday with extra days for long service

Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.

Outsource Group is an Equal Opportunities Employer.

Apply today by uploading your CV below.

Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!

We currently have an opportunity for an experienced Financial Planning & Analysis Analyst who is keen to progress their career with successful, ambitious and growth orientated Managed Services & Security Provider.

Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff.

Job Summary: This is a newly created and pivotal role in supporting the financial planning, forecasting, and analysis process for the company. The position involves working closely with cross functional teams to provide financial insights, develop budget models and support strategic decision making. The FP&A analyst will be responsible for analysing financial data, preparing report, and offering recommendations to improve the company’s financial performance.

Key Responsibilities:

• Evaluating and recommending modifications to projections and budgets generated by divisional teams.
• Analyse Key Performance Indicators – closely monitor financial metrics such as sales, expenses, and profit margins. They identify unexpected variances and trends in KPIs.
• Overseeing and managing all aspects of fundamental financial planning and analysis, such as Budgeting and Forecasting: FP&A professionals develop and continually improve budgets, financial projections, and operating forecasts. These forecasts aid senior management in decision-making.
• Ad-Hoc Reporting: Beyond regular reporting, FP&A analysts provide ad-hoc business performance reports to support strategic decisions.
• Monitor service performance metrics and implement corrective actions as needed to maintain service quality.
• Managing the operating costs and analysing the cost variances.

Qualifications:

• Bachelor’s degree in finance, Accounting, Economics or related field.
• At least 2 years of experience in financial planning and analysis, corporate finance or related roles.
• A strong analytical toolkit that makes use of business intelligence and reporting software.
• Strong communication and presentation skills, with the ability to convey complex financial concepts to non – financial stakeholders.
• Strong background in financial modelling, budgeting and forecasting.
• Advanced computer program skills, such as the ability to write macros in Excel and other financial packages.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks in a fast-paced environments.

Preferred Skills:

• Experience of working within the IT industry.

Company Benefits

You will receive a wide range of company benefits including:

• Work/life balance
• Family friendly environment
• Hybrid working model
• Day off for your birthday
• Team Building
• Learning and development opportunities
• Regular social events
• Private Medical cover through Vitality
• Health Care Cash plan through Westfield
• Life insurance cover
• 31 days holiday with extra days for long service

Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.

Outsource Group is an Equal Opportunities Employer.

Apply today by uploading your CV below.

Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!

We currently have an opportunity for an experienced Service Desk Manager who is keen to progress their career with successful, ambitious and growth orientated Managed Security and Services Provider.

Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff.

Job Summary: We are seeking a highly motivated and experienced Service Desk Manager to lead our IT service desk team. The ideal candidate will have a strong background in IT service management, excellent leadership & people skills, and a passion for delivering outstanding customer service. As the Service Desk Manager, you will be responsible for overseeing daily operations of the service desk, the staff and ensuring the highest level of service and support to our internal and external customers.

Key Responsibilities:

Team Leadership and Management

• Lead, mentor, and manage a team of Engineers, ensuring they have the resources, training, and support necessary to perform their roles effectively.
• Conduct regular performance reviews, provide feedback, and develop growth plans for team members.
• Foster a collaborative and positive work environment that encourages team members to achieve their full potential.

Service Desk Operations

• Oversee the daily operations of the service desk, including incident management, request fulfilment, and problem resolution.
• Ensure all service desk processes and procedures are followed and continuously improved to enhance service quality and efficiency.
• Manage and prioritize service requests and incidents to meet service level agreements (SLAs) and ensure timely resolution.
• Monitor and analyse service desk performance metrics, generating reports and identifying areas for improvement.

Customer Service and Communication

• Serve as the primary point of contact for escalated issues, ensuring they are resolved promptly and effectively.
• Maintain strong relationships with internal departments and external vendors to ensure seamless IT service delivery.
• Communicate effectively with stakeholders at all levels, providing updates on service desk performance, key issues, and initiatives.

Process Improvement and Strategy

• Develop and implement strategies to improve service desk processes, tools, and technologies.
• Stay up to date with industry trends and best practices, integrating them into the service desk operations.
• Collaborate with other IT teams to support broader IT initiatives and projects.

Miscellaneous:

1. • Perform other related duties as assigned by the Team Leader or other senior staff.

Education and Experience:

• 5+ years of experience in IT service desk or support roles, with at least 2 years in a leadership or management position.
• ITIL certification is highly desirable.

Skills and competencies:

• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving and decision-making abilities.
• Exceptional customer service skills, with a focus on delivering a positive user experience.
• Strong understanding of ITIL processes and best practices.
• Ability to work under pressure and manage multiple priorities.

Additional Requirements

• Strong communication skills, both written and verbal.
• Ability to adapt to a fast-paced and dynamic work environment.
• Flexibility to work outside of normal business hours when necessary.

Company Benefits

You will receive a wide range of company benefits including:

• Work/life balance
• Family friendly environment
• Hybrid working model
• Day off for your birthday
• Team Building
• Learning and development opportunities
• Regular social events
• Private Medical cover through Vitality
• Health Care Cash plan through Westfield
• Life insurance cover
• 31 days holiday with extra days for long service

Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.

Outsource Group is an Equal Opportunities Employer.

Apply today by uploading your CV below.

Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team. 

Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!

We currently have an opportunity for an experienced Sales Support Administrator who is keen to progress their career with successful, ambitious and growth orientated Managed Security & Services  Provider.

Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff.

Job Summary: We are seeking a dynamic and experienced Sales Support Administrator to join our team. A Sales Support Administrator plays a critical role in ensuring the smooth operation of a sales team. They provide administrative and organisational support to the sales department, allowing sales representatives to focus on generating revenue and closing deals.

Key Responsibilities:

Administrative Support:

1. • Provide ongoing admin sales support for the Sales Team.
   • Answer calls and forward as is appropriate.
   • Manage workloads and ensure completion to invoicing in a timely fashion.

Customer Relationship Management:

1. • Maintain and update customer records in the system, ensuring accuracy and completeness of information.
   • Assist in customer licensing renewals and manage ongoing customer communication.
   • Ensure customer queries are dealt with in a timely fashion, to maintain positive working relationships with clients.

Order Processing:

1. • Process sales orders, ensuring accuracy and timely entry into the system.
   • Negotiate with suppliers and agree prices in consultation with the Account Managers ensuring competitive prices, timely delivery of items and items match the exact specification.
   • Generate Purchase orders on company system and follow up with suppliers on purchase orders regarding delivery dates and any queries.
   • Check off goods received into the system daily to ensure up to date information for sales and technical teams.

Miscellaneous:

1. • Perform other related duties as assigned by the Team Leader or other senior staff.

 Experience:

• • 1-3 years of experience in a sales support, administrative, or customer service role.
  • Experience of purchasing and managing a “goods in” department.
  • Experience with line of business applications and invoicing.

Skills:

• • Strong organisational and time management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • High attention to detail and accuracy.

Company Benefits

You will receive a wide range of company benefits including:

• Work/life balance
• Family friendly environment
• Hybrid working model
• Day off for your birthday
• Team Building
• Learning and development opportunities
• Regular social events
• Private Medical cover through Vitality
• Health Care Cash plan through Westfield
• Life insurance cover
• 31 days holiday with extra days for long service

Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.

Outsource Group is an Equal Opportunities Employer.

Apply today by uploading your CV below.

Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team. 

Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!