Telecoms.

Telecoms

Our industry leading systems allow for global reach with a personal touch.

Technology can help to connect employees, customers and applications to improve business performance.

Our range of solutions offer high-powered communications and collaboration tools that grow with your business and unite teams worldwide for maximum productivity and impact.

Companies with good communication practices are three and a half times more likely to outperform their competitors. Communication plays a vital role in every area of business, and can help:

  • Help build and maintain relationships
  • Develop effective teams
  • Encourage innovation
  • Contribute to growth
  • Enhance your customer experience

We partner with leading global telecoms providers to enable local businesses to access the best solutions that deliver the greatest benefits and experience.

Transform business communications.

  • Ensure you have ultra fast, reliable connectivity with Dedication Leased Lines with Aspire.
  • Help your customers call, meet, chat, share, and work better with 8×8.

We look at everything that can affect your customer interactions including:

  • Infrastructure
  • Connectivity
  • Your goals and objectives, what do you want to achieve from a new system?
  • What are your KPI’s and how do you want to measure them?
  • Do you need omni-channel?
  • Do you need video Capability?
  • Do you need to integrate with apps and CRM’s through API’s?
  • Do you take payments?
  • Do you need SMS or Chat app functionality?
  • Do you want to enable your customers to call you directly from your app?
  • How secure does your system need to be?
  • What are you going to need in the future?

We take all of this info, and pull it all together into one, people-centric solution. 

Our services are designed by expert certified telecoms experts to best suit your specific business needs. Whether you are a local company with a global footprint or a business ready to embrace a digital transformation journey to ensure your team can work safely and from anywhere at anytime, we can help.

To read more about how a Unified Communications solution helped to provide flexibility and enable efficient emergency response communications at George Best Belfast City Airport click HERE

Or check this post to read more about a recently completed project with Kingspan to support growth plans, and streamline the employee and customer experience.

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VoIP Phone

Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Unlimited calling, SMS
  • Multi-Level Auto Attendant
  • Call Recordings
  • Visual Voicemail
  • Call Handling
  • Call Management
  • Role Based Access Controls
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Call Management

Distribute incoming calls efficiently, facilitate customer conversations and improve employee productivity.

  • Caller ID, Blocking & Do Not Disturb
  • Call Forwarding & Transfer
  • Call Waiting & Parking
  • 3 Way Calling
  • Ring Groups
  • Call Monitoring
  • Call Queues
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Meetings

A simple-to-use video conferencing and collaboration solution that’s secure, built for business and offers unlimited meetings and minutes.

  • High-definition audio and video
  • Conference call in and call out
  • Instant screen sharing
  • Calendar Integrations
  • Live streaming
  • Cloud recordings
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Contact Centre

A complete cloud contact centre solution that makes it easy to connect and collaborate with agents, employees and customers.

  • Omnichannel Routing
  • AI-powered self service options, including Intelligent IVR and Virtual Assistant
  • Predictive Dialer
  • Automatic Call Distribution to support quicker responses by directing calls to qualified agents or self-service solutions.
  • Speech Analytics
  • CX Analytics
  • Virtual Agent
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Support every aspect of your work

  • Elevate the quality and reliability of your business phone
  • Everything you need in a single app.

Say Hello To Better Communications

Find out more >

Solutions You Can Trust.

Improve employee-customer interactions and stay competitive in today’s fast-paced and rapidly-changing business environment.

No other VoIP or contact centre provider does more to safeguard the security and compliance of mission-critical communications than 8×8.

The Virtual Office and Virtual Contact Centre solutions are certified ​as ​compliant with the standards​ below:

  • Cyber Essentials:  8×8 meets the governments Cyber Essentials Security Requirements
  • ISO 27001: 8×8 is ISO 27001 certified.
  • ISO 9001: 8×8 is ISO 9001 certified.
  • UK Government ATO: 8×8 has received UK authority to operate certification.
  • HIPPA & FISMA : compliance.

Our team understands the benefits of VoIP systems and the complexity involved in making sure that your IT infrastructure is set up to service the solution provided. Our services are delivered by our team of local experts who will take time to listen to your business needs, and propose solutions that will help transform how your business communicates.

Our solutions offer  Cloud, Phone, Chat & Video to allow you to work like never before.  Take advantage of the next generation system of intelligence enterprise engagement for all your customer and employee interactions.

Poor Connectivity can cripple business productivity. 

Not surprisingly then, many businesses are looking at leased line connectivity as a solution and an alternative to broadband.  Effectively, a leased line is a dedicated Ethernet connection direct to the Internet.

Leased Lines offer your business reliable, fast and secure Internet Connection. Our Dedicated Leased Lines offer ultrafast speeds which are dedicated to your business, meaning you don’t share the bandwidth with anyone else, ensuring that you can always rely on your connection.

Dedicated Internet connection

Leased lines have fixed bandwidth, which doesn’t fluctuate at peak times, and is not shared with other local business’ or resident, meaning your business will not be impacted with slower internet at busiest times of the day!

Higher Upload Speeds

Upload speeds determine how quickly you can send data.  The higher the upload speed, the more efficient (and quicker) the overall connection.  Leased lines offer identical upload and download speed meaning that business can easily access data, make VoIP calls, and process information without ease.

Improve communication and transform your business.

Click here to find out more about the features and benefits leased lines can make to your business.

Are you looking for help in working out which leased line option best suits your business? 

Get in touch, talk to one of our expert telecoms solutions team who develop  solutions in collaboration with a range of highly regarded and proven global partners to best suit your business needs.

 

Find out how we...can help you

Get in Touch