Archive for August, 2024
Financial Planning Analyst
We currently have an opportunity for an experienced Financial Planning Analyst who is keen to progress their career with successful, ambitious and growth orientated Managed Services & Security Provider.
Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff.
Job Summary: This is a newly created and pivotal role in supporting the financial planning, forecasting, and analysis process for the company. The position involves working closely with cross functional teams to provide financial insights, develop budget models and support strategic decision making. The FP&A analyst will be responsible for analysing financial data, preparing report, and offering recommendations to improve the company’s financial performance.
Key Responsibilities:
- Evaluating and recommending modifications to projections and budgets generated by divisional teams.
- Analyse Key Performance Indicators – closely monitor financial metrics such as sales, expenses, and profit margins. They identify unexpected variances and trends in KPIs.
- Overseeing and managing all aspects of fundamental financial planning and analysis, such as Budgeting and Forecasting: FP&A professionals develop and continually improve budgets, financial projections, and operating forecasts. These forecasts aid senior management in decision-making.
- Ad-Hoc Reporting: Beyond regular reporting, FP&A analysts provide ad-hoc business performance reports to support strategic decisions.
- Monitor service performance metrics and implement corrective actions as needed to maintain service quality.
- Managing the operating costs and analysing the cost variances.
Qualifications:
- Bachelor’s degree in finance, Accounting, Economics or related field.
- At least 2 years of experience in financial planning and analysis, corporate finance or related roles.
- A strong analytical toolkit that makes use of business intelligence and reporting software.
- Strong communication and presentation skills, with the ability to convey complex financial concepts to non – financial stakeholders.
- Strong background in financial modelling, budgeting and forecasting.
- Advanced computer program skills, such as the ability to write macros in Excel and other financial packages.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage multiple tasks in a fast-paced environments.
Preferred Skills:
- Experience of working within the IT industry.
Company Benefits
You will receive a wide range of company benefits including:
- Work/life balance
- Family friendly environment
- Hybrid working model
- Day off for your birthday
- Team Building
- Learning and development opportunities
- Regular social events
- Private Medical cover through Vitality
- Health Care Cash plan through Westfield
- Life insurance cover
- 31 days holiday with extra days for long service
Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.
Outsource Group is an Equal Opportunities Employer.
Apply today by uploading your CV below.
Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!
Service Desk Manager
We currently have an opportunity for an experienced Service Desk Manager who is keen to progress their career with successful, ambitious and growth orientated Managed Security and Services Provider.
Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff.
Job Summary: We are seeking a highly motivated and experienced Service Desk Manager to lead our IT service desk team. The ideal candidate will have a strong background in IT service management, excellent leadership & people skills, and a passion for delivering outstanding customer service. As the Service Desk Manager, you will be responsible for overseeing daily operations of the service desk, the staff and ensuring the highest level of service and support to our internal and external customers.
Key Responsibilities:
Team Leadership and Management
- Lead, mentor, and manage a team of Engineers, ensuring they have the resources, training, and support necessary to perform their roles effectively.
- Conduct regular performance reviews, provide feedback, and develop growth plans for team members.
- Foster a collaborative and positive work environment that encourages team members to achieve their full potential.
Service Desk Operations
- Oversee the daily operations of the service desk, including incident management, request fulfilment, and problem resolution.
- Ensure all service desk processes and procedures are followed and continuously improved to enhance service quality and efficiency.
- Manage and prioritize service requests and incidents to meet service level agreements (SLAs) and ensure timely resolution.
- Monitor and analyse service desk performance metrics, generating reports and identifying areas for improvement.
Customer Service and Communication
- Serve as the primary point of contact for escalated issues, ensuring they are resolved promptly and effectively.
- Maintain strong relationships with internal departments and external vendors to ensure seamless IT service delivery.
- Communicate effectively with stakeholders at all levels, providing updates on service desk performance, key issues, and initiatives.
Process Improvement and Strategy
- Develop and implement strategies to improve service desk processes, tools, and technologies.
- Stay up to date with industry trends and best practices, integrating them into the service desk operations.
- Collaborate with other IT teams to support broader IT initiatives and projects.
Miscellaneous:
-
- Perform other related duties as assigned by the Team Leader or other senior staff.
Education and Experience:
- 5+ years of experience in IT service desk or support roles, with at least 2 years in a leadership or management position.
- ITIL certification is highly desirable.
Skills and competencies:
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent problem-solving and decision-making abilities.
- Exceptional customer service skills, with a focus on delivering a positive user experience.
- Strong understanding of ITIL processes and best practices.
- Ability to work under pressure and manage multiple priorities.
Additional Requirements
- Strong communication skills, both written and verbal.
- Ability to adapt to a fast-paced and dynamic work environment.
- Flexibility to work outside of normal business hours when necessary.
Company Benefits
You will receive a wide range of company benefits including:
- Work/life balance
- Family friendly environment
- Hybrid working model
- Day off for your birthday
- Team Building
- Learning and development opportunities
- Regular social events
- Private Medical cover through Vitality
- Health Care Cash plan through Westfield
- Life insurance cover
- 31 days holiday with extra days for long service
Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.
Outsource Group is an Equal Opportunities Employer.
Apply today by uploading your CV below.
Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team.
Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!
Sales Support Administrator
We currently have an opportunity for an experienced Sales Support Administrator who is keen to progress their career with successful, ambitious and growth orientated Managed Security & Services Provider.
Successful candidates will have the “Outsource DNA” a friendly, professional, and dynamic approach with customers and staff.
Job Summary: We are seeking a dynamic and experienced Sales Support Administrator to join our team. A Sales Support Administrator plays a critical role in ensuring the smooth operation of a sales team. They provide administrative and organisational support to the sales department, allowing sales representatives to focus on generating revenue and closing deals.
Key Responsibilities:
Administrative Support:
-
- Provide ongoing admin sales support for the Sales Team.
- Answer calls and forward as is appropriate.
- Manage workloads and ensure completion to invoicing in a timely fashion.
Customer Relationship Management:
-
- Maintain and update customer records in the system, ensuring accuracy and completeness of information.
- Assist in customer licensing renewals and manage ongoing customer communication.
- Ensure customer queries are dealt with in a timely fashion, to maintain positive working relationships with clients.
Order Processing:
-
- Process sales orders, ensuring accuracy and timely entry into the system.
- Negotiate with suppliers and agree prices in consultation with the Account Managers ensuring competitive prices, timely delivery of items and items match the exact specification.
- Generate Purchase orders on company system and follow up with suppliers on purchase orders regarding delivery dates and any queries.
- Check off goods received into the system daily to ensure up to date information for sales and technical teams.
Miscellaneous:
-
- Perform other related duties as assigned by the Team Leader or other senior staff.
Experience:
-
- 1-3 years of experience in a sales support, administrative, or customer service role.
- Experience of purchasing and managing a “goods in” department.
- Experience with line of business applications and invoicing.
Skills:
-
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.
Company Benefits
You will receive a wide range of company benefits including:
- Work/life balance
- Family friendly environment
- Hybrid working model
- Day off for your birthday
- Team Building
- Learning and development opportunities
- Regular social events
- Private Medical cover through Vitality
- Health Care Cash plan through Westfield
- Life insurance cover
- 31 days holiday with extra days for long service
Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.
Outsource Group is an Equal Opportunities Employer.
Apply today by uploading your CV below.
Check out our careers page to find out more about the range of benefits you can expect, read comments from a few of our staff and find out more what it is like to be part of our diverse Outsource team.
Or get in touch with our People Team at recruitment@osgroup.co.uk to set up a virtual coffee and have a chat!
Employee Spotlight – Angela Smith
At Outsource Group, our employees are the heart and soul of our operations, consistently delivering exceptional service and ensuring our customers’ peace of mind. Today, we’re excited to unveil our second “Employee Spotlight”, where we celebrate the incredible individuals whose dedication and hard work drive our success.
🌟 Angela is the glue that binds together ANSEC IA (an Outsource Group company). As Office Manager of ANSEC IA, she is a confidante, facilitator, go getter and organisational whizz! (Not to mention she brings the cutest office dog to work for us all to get a cuddle!).
We took some time out to ask Angela some questions on her vital role at Outsource Group:
1. What is your job title?
Office Manager/PA.
2. How long have you worked for the Outsource Group?
Coming up to 1 year.
3. What is your favourite thing about working for the Outsource Group?
If you ask me what my favourite thing about working for Ansec IA is, that’s an easy one to answer: it’s their work ethos. The company not only encourages us to strive for excellence in our professional roles but also promotes a healthy work-life balance. They understand that personal life is as important as professional growth. This balance allows us to bring our best selves to work each day, fostering an environment of productivity and mutual respect. It’s more than just a workplace.
4. What was your motivation for picking the career you now work in?
At school, knowing what I wanted to be when “I grow up” wasn’t clear cut, so I picked subjects I enjoyed and was pretty good at i.e. maths, commerce, typing, art and languages. My mummy envisioned me as a Bi-lingual Interpreter, but I wasn’t convinced! During my “Work Experience” I was placed as a secretary’s assistant. I quickly realised that their role was central to the organisation and required knowledge in a wide variety of areas: HR, H&S, Finance, Legal, Marketing, Training & Development, Sales, Customer Service and Business Development and I’ve never looked back!
5. What is the most rewarding thing about your job?
The most rewarding aspect of my role lies in the variety and complexity of tasks that I handle. The organisational skills required to manage diverse responsibilities as well as the ability to pre-empt and provide solutions enhances my role significantly. Above all, acting as a confidante, facilitating open communication and mutual understanding, is truly rewarding.
6. Where do you see yourself in five years’ time?
I see myself constantly evolving in my role, making a meaningful impact, whilst still enjoying my work. I’m excited about the opportunities for self-improvement that lie ahead and the difference I can make in my workplace.
Alternatively, sailing around the Mediterranean (the crew that is, not me) with my four legged confidante “Koko”, and husband in tow, sipping Espresso Martinis – that would work too!
The Role of DIGITAL FORENSICS
The Role of DIGITAL FORENSICS in Supporting Sensitive Investigations and Possible Litigation
As our exposure to technology continues to grow, the footprint we leave behind on digital devices grows with it. As such, during sensitive investigations digital evidence is playing an increasingly important role, in both civil and criminal investigations.
Our DF team are industry leading experts in the extraction and analysis of digital data, to evidential standards, which are acceptable by Courts, tribunals and other legal bodies. Our highly experienced team are tried and trusted by private, public and governmental bodies in numerous geographic regions.
Our Services include:
– Digital Forensic Analysis
– Forensic Readiness and Training
– Data Preservation and Recovery
– Company Data Theft
– Intellectual Property Theft
– Employee Misconduct and Leavers
If we can help your business or organisation with any investigations or professional support/advice, please contact us df@ansecia.com
Has Your Business Upgraded It’s Human Firewall Yet ?
Your staff are the biggest security vulnerability to your business, with 91% of cyber-attacks originating from phishing emails.
Empowering staff with the tools and knowledge to recognise the signs of a phishing email needs to be an integral part of your wider security strategy. Strengthening your human firewall is key to hardening your overall security posture and protecting your business.
OUTSOURCE offer AI powered Security Awareness Training (SAT) and Phishing Testing for your staff. Our tools blend AI with an expansive and interactive content library, to deliver training with personalised content and simulated phishing, helping your staff recognise and remain vigilant to social engineering threats.
It is a fact that businesses who provide staff access to SAT and phishing simulation training are significantly less likely to compromise your business by clicking on malicious emails.
Features of our interactive training include:
– Access to a library of interactive training modules
– Regular staff enrolment in training
– Phishing simulations
– Phish alert button to notify your IT Dept. of a suspected phishing email
– Full Management Reporting on all activity
Our competitive pricing is based on per user per month and includes a dedicated Account Manager, available to help you with set up and ongoing management.
Whether with OUTSOURCE support or setting up your own constant internal training programmes, enhancing your human firewall expertise is a must for your business. If you would like further information or support get in touch and we can organise a demo for your business.
Contact Tara Leathem or Sandra Quinn or call on
for additional support and information.
The Value of a Table Top Exercise – “When Plans Meet Reality”.
Having a plan to deal with any threat scenario is good, but testing that plan is better. How will your organisation and staff react under pressure, are there gaps in your existing plans, are roles and responsibilities clear enough…? Only by experiencing a simulated exercise can you really have reassurance your plans are fit for purpose.
Since 2007 ANSEC IA LTD have led in the IT Consultancy, Risk and Governance space and are experts in helping organisations, prepare, document and test crisis planning and preparedness. Get in touch for professional advice and support.
Outsource Group Welcomes 3 New Employees
🚨 Welcome Aboard, Marcus, Jennifer, and Seaneen! 🚨
We’re thrilled to have you join Team Outsource 🎉 Your unique skills and perspectives are the perfect fit for our growing team. As we embark on new projects and challenges, we’re confident that your roles as Business Development Manager, Marketing Executive, and Technical Support Engineer will propel us to new heights.
A Special Welcome to Matthew!
Your curiosity and eagerness to learn from every corner of Outsource Group during your work experience placement have been inspiring. As you continue your studies, remember that the knowledge and insights you’ve gained here will serve as a strong foundation for a bright future. We’re rooting for you in your final year and beyond!
To our new team members and Matthew, may your journey with Outsource Group be filled with success, growth, and fulfilment. Here’s to the possibility of future collaborations and to the many achievements we’ll share!
Outsource Awarded Nextwave INNOVATOR Status, by Palo Alto Networks
We are delighted to have been awarded Innovator status by Palo Alto Networks in recognition of our Security First approach, staff training and organisational expertise.
Palo Alto Networks is the world’s cyber security leader and a key Outsource Security Partner in our development plans. Our joint focus is to outpace cyber threats, so organisations can embrace technology with confidence. Palo Alto already provide next-gen cyber security to thousands of customers globally, across all sectors, which we shall leverage off to both enhance our existing security services, but also to utilise their best-in-class cyber security platforms, industry-leading threat intelligence and state-of-the-art automation systems.
Look forward to more exciting announcements from Outsource on our journey to becoming the Number 1 Security Focused Solutions and Services Provider in the market.