Kingspan Moves to the Cloud to Support Global Growth
2020-08-05
Kingspan Water & Energy Limited Deploys 8×8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform
We are delighted to be working alongside our Telecoms Partner 8×8, to deploy their X series to support the global growth plans, and streamline the employee and customer experience of Kingspan Water and Energy Limited, a Division of global high-performance insulation and building envelope solutions provider, Kingspan Group plc.
Founded in 1965 and headquartered in Ireland, Kingspan Group Plc has grown from a small family business to a global leader with more than 15,000 employees across over 70 countries. Growing predominantly through acquisitions, Kingspan Water and Energy was challenged by having many disparate legacy on-premises telephony and contact centre systems in use across the organisation.
With growing demand for a single voice, video, team chat and contact centre solution, Kingspan needed to retire legacy PBXs and contact centre solutions and bring everyone onto a new cloud communications platform to improve employee productivity and customer experience. There was also a need to address significant gaps identified in its customer analytics and data. With multiple vendors and platforms used across the business and in different locations, having a single view of a customer had been an almost impossible task. In order to achieve this they required a single vendor to unite data spanning across their international offices, providing them with the insights needed to remain competitive in their market.
Starting in the UK, Kingspan will deploy 550 seats of 8×8 cloud communications and contact center seats across six countries, with first line support provided by 8×8 and Outsource.
“We’re moving toward a digital workplace and it’s proving a powerful enabler for our business as we continue to grow. Not only does it allow us to improve employee productivity, but access to more data allows us to improve business insights and meet ever-changing customer needs. Working with local contacts at Outsource, who had global experience and expertise, was critical in helping us identify the best solution to meet our needs. We’ve got a great relationship with both Outsource and 8×8 that inspires confidence. They work hard, they’re responsive, and their solutions lead the field, based on our experience,” said Richard Gray, IT Manager – Operations, Kingspan Water and Energy.
“We are delighted to be working with Kingspan as they make their move to the cloud. 8×8 is committed to helping organisations improve employee productivity and customer experience as well enabling them to operate from anywhere, should they need to,” said Jamie Snaddon, Managing Director, EMEA, 8×8.
“We developed a great relationship locally with Kinsgpan to ensure we fully understood their global needs and future growth plans. Having vast experience in delivering solutions to mission critical business’, and many years of experience with our partner 8×8, helped us to identify the needs and business benefits for a secure unified communications solution. We set out to enable team collaboration, eliminate information silos and give access to real-time intelligence in a single secure platform, for a team who work across multiple geographies. We are confident the solution implemented will scale according to growth plans, ensure that ever changing customer needs can be met, and make life better for everyone at Kingspan.” said Terry Moore, MD, Outsource.
To find out more about our Telecoms services and how together with 8×8 we can improve your employee productivity and customer experience with Unified Communications solutions click here.
