Archive for the ‘News’ Category

Outsource Achieve Veeam GOLD Partner Status

Posted on: February 18th, 2021 by Sara Allen


Outsource Achieve the exclusive Veeam GOLD Partner Status



Outsource are delighted to announce they have been awarded the distinction of being Northern Ireland’s only indigenous IT Managed Services and Security Provider to achieve the Veeam Gold Cloud and Service Provider Partner Status.

Veeam are the number one and global leader in Back-Up Solutions and Cloud Data Management providing a simple, flexible and reliable backup & recovery solution for organisations of all sizes and complexity.

Outsource now join the select few Gold Service Providers in the United Kingdom and Ireland as a result of achieving the rigorous performance and capability requirements, which further bolsters Outsource’s expertise in delivering our cloud, back up and disaster recovery solutions.

Terry Moore CEO Outsource commented “In the current environment our customers are faced with many new challenges including complex cloud requirements, data management and increased cyber security threats. This enhanced level partnership with Veeam enables Outsource to help customers further with their digital transformation journeys. Customers can confidently rely on us to partner with them as they transition from older less secure or under performing technologies to state of the art robust and reliable solutions, which save time and resources, whilst protecting workloads and improving performance. With a reliable and flexible IT solution in place, our customers will have the technological reassurance they need to navigate these challenging times”.



Enabling A Digital Workplace

Posted on: January 28th, 2021 by Sara Allen

If you haven’t yet managed to reach a high degree of workforce transformation, you are not alone. It is a process that doesn’t happen overnight, and everyone is at different phases of their digital workplace journey.

Asking the following questions could help you better understand and establish the condition of your current environment:

  1. How do you manage all the technology you already have in the workplace?
  2. Do you have an overall governance plan for this technology?
  3. Can all your employees find the tools they need to be always-on, collaborative and productive?
  4. Is your workplace technology infrastructure or legacy apps hindering automation or employee experience?
  5. What data and reports can you access to make decisions at the speed your business requires?

Answering them could help to create clear objectives of how you can move forward to secure your business future.

We understand that there are many challenges associated with a disjointed approach to workplace technology. A holistic approach that ensures all of your technology can be managed by a team of experts is one way to solve this problem and make life better for you and your business.

A “digital workplace” is about approaching technologies with an integrated mindset to deliver a more connected and cohesive user experience.


Given the speed at which our world is changing, business can no longer rely on long-term project roadmaps.

It’s a big change and challenge for any organisation that is accustomed to planning far in advance, but it’s essential to remain modern and flexible in today’s digital age.

In the world of technology standing still is going backwards. At Outsource we remain committed to a journey of relentless improvement that challenges convention and delivers a powerful competitive advantage that enables business success.

Connect with us. Talk to one of our expert team to find out more about how we can MAKE LIFE BETTER and help you on your digital workplace transformation journey.

Safe, Secure, Compliant Communications

Posted on: January 14th, 2021 by Sara Allen

Businesses are justifiably nervous, the security threat to every business is growing, the risk is real. Every organisation recognises the consequences of inadequate security, compliance and reliability in communications systems.

We Take Security Seriously.

We talk plainly about it because we can provide secure, compliant and reliable services.

Talk to us to find out more about how we can deliver secure voice, cloud communication solutions for your business with our telecoms partner 8×8.

Achieve your security and compliance goals.

From physical security to data at rest or in motion, 8×8 is protecting your business using the highest levels of security and compliance policies and procedures – verified by 3rd party security and compliance certifications including:

8×8 offer one platform for voice, video and chat. Services are developed with privacy and security in mind, they own their technology stack allowing them to prioritise our customers’ PCI compliance needs.  Infrastructure is developed to keep up with evolving standards. When changes are needed, everything can be quickly adapted and transparently communicated with customers without waiting on third party technology providers to modify their components.

Ready to Learn More?

Contact our Telecoms Solutions Expert to learn more about how together with 8×8 we can help enhance security and compliance for your business through one system of engagement that integrates voice, video, chat and contact centre capabilities.

Get in touch today.

FSB Wellbeing Award Winners

Posted on: December 22nd, 2020 by Sara Allen

The FSB 2020 awards did not happen in the way they were originally planned but we were delighted to receive the winning “Wellbeing Award” trophy today.

Some positive news to end an extremely challenging year.  Check out the more about what the award means to CEO Terry Moore by reading his responses to a few questions from FSB’s Roisin McAliskey below:

How does it feel to win and how does it affect your business?

Fantastic, to achieve any external recognition for what we do is an always an achievement but an award regarding the wellbeing of our staff is extra special as it is so important to us.  Our mission statement is to “Make Life Better” for our staff, our customers, partners and anyone connected with our company. We passionately care about what we do and the impact it has on others. We continuously try to find ways to improve and develop our culture, to maintain and promote the importance of personal wellbeing – and this award recognises that we are delivering.

How has Covid-19 impacted your business and how do you see things for yours and other small business?

The human cost and loss of life has been so tragic for many and cannot and should not be overlooked.  Businesses have faced unprecedented challenges and have had to adapt and change at a rapid pace, with some unfortunately struggling to survive.  But as the world slowed everyone got a chance to take stock and think about what was really important; for me it has highlighted the importance of people and relationships.

At Outsource we deeply understand that more than ever technology impacts every business, but also at the heart of every business are real people with their own challenges. The pandemic has only reinforced our commitment to ensure that Outsource will Make Life Better for everyone and every business we touch. To support this, we have accelerated plans to launch some exciting and ground-breaking disruptive products and services in early 2021, watch this space, to further drive and support the future success of our existing and new customers, during and beyond the current challenges.

I firmly believe that all businesses need to embrace the power of technology internally and/or with external assistance to fully exploit the benefits it will bring. The teams at Outsource have continued to work with businesses in all sectors, developing and implementing bespoke solutions to bring positive change throughout the crisis. 

Poor Connectivity Can Cripple Productivity.

Posted on: December 3rd, 2020 by Sara Allen

Poor Connectivity can cripple business productivity.  Not surprisingly then, many businesses are looking at leased line connectivity as a solution and an alternative to broadband.  Effectively, a leased line is a dedicated Ethernet connection direct to the Internet.

How much does a leased line cost?

Frustratingly, there isn’t a simple, easy answer. The reason? Leased line costs depend on a number of business-specific variables:

Location. A leased line involves creating a direct fibre optic connection between your business and the nearest ‘Point of Presence’, this is usually an exchange or carrier datacentre, which can be up to 35km away. The longer that connection, the greater the cost.

Bandwidth. Basically, the faster the connection, and the greater the amount of traffic that it has to carry, then the higher the cost. A business simply wanting a fast and reliable connection for 20 people, say, is therefore going to pay a lot less than a 200-employee business with heavy cloud-computing and enterprise systems workloads.

Contract length. From a leased line provider’s point of view, there are a lot of fixed costs involved in setting up a leased line connection. The longer you’re prepared to be a customer, the lower your monthly payment.

Required levels of customer service, latency, resilience, and uptime provisions. As always, you tend to get what you pay for. And as with consumer broadband offerings, cut-price business connectivity can often mean compromises on performance and service.

Make Informed Decisions

It is important to really understand what your bandwidth requirement is going to be, as not every leased line provider will offer an ability to flex your leased line’s bandwidth as your needs evolve. Bandwidth calculations aren’t easy, technology evolves at a rapid pace which may increase your business demands.

Different leased line providers will have different leased line infrastructure in place to serve businesses’ differing location and bandwidth situations. It really does pay to shop around—especially if your business is located a little off the beaten track: cities and busy business parks are better served than more rural locations.

Getting The Best  Solution

It is a complex marketplace, thanks to those differing leased line infrastructure footprints, and differing service and uptime provisions.  To ensure you get the best prices and the most appropriate leased line capability, we obtain a  ‘whole of market’ comparison with our connectivity partner Aspire, who work with all leased line providers including Virgin Media, Sky, Openreach, Talk Talk Business and CityFibre, to ensure your business benefits from the best solution to match your needs.  They also provide a 24/7 support service dedicated 24/7 monitoring and support and a customer portal for bandwidth usage reporting and incident management.

Our Dedicated Leased Lines offer ultrafast speeds which are dedicated to your business, meaning you don’t share the bandwidth with anyone else, ensuring that you can always rely on your connection.

Click the link below to read more about their features and benefits.

Features and Benefits – Dedicated Leased Lines

Are you looking for help in working out which leased line option best suits your business? 

Get in touch, talk to one of our expert telecoms solutions team who develop best in class solutions solutions in collaboration with a range of highly regarded and proven global partners.

Analytics Solve The Toughest Puzzles!

Posted on: November 26th, 2020 by Sara Allen

Responding to today’s adversity requires a strategic plan, a resilient mindset and some creativity to approach new ways of thinking.

In a business climate where the most innovative products and services become commodities faster than ever before, the customer experience has emerged as a powerful differentiating force. At the same time, managing the customer experience in contact centers has become incredibly complex.

The first consideration is your contact center technology. Cloud is key.

We deliver telecoms solutions which allow you to look at every touchpoint your customer has with your business. Our telecoms solutions experts explore all areas including:

We then take all of this info, and create one, people-centric solution to ensure your technology is perfectly matched to meet your bespoke needs.

Customer Experience is about more than just one event.

When business is not “business as usual”

As a complete cloud solution, 8×8 Contact Center ensures you’re ready to handle the unexpected. 8×8 can activate your operation swiftly and painlessly—at a local, national or global level. And if you need to quickly add agents—or want to deactivate agents—we make that easy, too.

Work from home made possible

For agents to successfully work remotely, they need to be able to respond to customers consistently, completely and in spite of any business disruptions. Remote work also requires that supervisors are able to monitor and fine-tune customer and agent engagement, just as easily as if they were in the office. With 8×8 Contact Center, work-from-home can easily become an option—or even a new norm—for everyone.

Deliver exceptional customer experience

In these times of uncertainty, your contact center is either ready—or it’s not. Analytics can give you a unique, outside-in perspective of the contact center to help solve the toughest CX puzzles and ensure customer loyalty without the worry.

Digital transformation is inevitable, business’ need to adapt and change or be left behind by those who will.  The future is now, the possibilities are endless, we can help.

Click to read the eBook, 8×8 Customer Experience Analytics – eBook – -Solve the Toughest CX Puzzles

Contact us to find out more!

Delivering Services and Smiles

Posted on: October 29th, 2020 by Sara Allen

We began 2020 with a determination that this year would be one to remember as the company celebrated 20 years in business.

Our planned celebrations in the European sun were quickly adapted and transformed to collaborating whilst connecting remotely from home and innovating new ways of working. Technology environments are typically fast paced so our teams adapted quickly and responded positively to change by creating new ways to support customers and deploy new services to meet growing demands.

In typical Outsource fashion our people have excelled with frequent emails and messages from customers across every area of the business to extend thanks for the positive and professional experiences they have encountered.

Check out more about a recently completed project that involved an infrastructure and connectivity refresh, for PAYESCAPE, in the link below

Case Study Payescape

Managing Director John Borland commented of the experience:

“The Outsource team worked through every challenge to ensure the range of IT solutions were implemented to enable us to re-locate to our new premises on time and without hitch, despite all the additional restrictions brought by Covid. They kept in touch with regular updates throughout, delivered expert training, and allowed us to remain secure and operational. They have removed the internet speed and performance issues which has eliminated frustrations from my team, who are also delighted with the new phone system and all the functionality it delivers. I would highly recommend their range of services, the entire project was a pretty painless experience and I look forward to developing our relationship further in the future.”

Whist this year may be like none of us imagined our teams have simply supported each other and responded to every challenge together. By utilising technology to deliver services and solutions that ensure we continue to deliver on our promise to MAKE LIFE BETTER for our customers.


Make Life Better #worldmentalhealthday

Posted on: October 8th, 2020 by Sara Allen
Mental health problems can affect anyone, any day of the year, but World Mental Health Day, is a great opportunity to show your support for better mental health.

The months of lockdown and loss have had a huge impact on us all, and prioritising mental health has never been more important than it is now. Recent studies suggest that at least half a million more people in UK may experience mental ill health as a result of Covid-19,(Centre for Mental Health)

Making positive change can seem so hard, especially during uncertain times. It can be difficult to know where to start. Our team are committed to making life better, every day they work hard to deliver creative technology solutions and exceed customer expectations.

At the beginning of 2020 staff voted for Action Mental Health to be our charity partner for the year, raising support and funds for them has remained important to everyone despite the challenges Covid restrictions have imposed. AMH have continued to deliver vital services throughout the pandemic and found innovative ways to support and help people.

Whilst team fundraising options were limited and some would have preferred coffee morning treats and bake- off challenges, we opted to get active and move for mental health. Staff agreed to take part in a 5k a day challenge for the month of September. Some walked, others ran, and there were even a few cyclists and swimmers over the 30 days.

Collectively the team exceeded expectations and covered 3035km and raised a fantastic total of £1500

It costs on average £300 for AMH to deliver  a session in a secondary school, these funds will support the delivery of another five sessions for local schools and help around 150 young people!

Many local business and organisations across N. Ireland, including Antrim and Newtownabbey Council will flood their buildings in purple light on world mental health day, our team will be joining in by wearing purple to show our support.

Check out the photos below of few of those who took part in our team challenge and join them, and others globally, on 10th Oct, wear purple to raise awareness that mental health is as important as physical health this #worldmentalhealthday



Diversity Wins

Posted on: October 1st, 2020 by Sara Allen

Diversity, inclusion and performance go hand in hand.

A recent McKinsey report which includes data from over 1000 companies in 15 countries, suggests that diversity wins. It also states that the relationship between diversity on executive teams and the likelihood of financial outperformance has strengthened over time.

The report suggests that “whilst inclusion and diversity may be at risk in some business because of the crisis—they remain critical for business recovery, resilience, and reimagination.

Whilst it is understandable for business leaders to focus on the critical and urgent areas of their operations those that implement a diversity and inclusion strategy whilst adapting to the new normal will reap the benefits.

Diverse and inclusive companies are likely to make better, bolder decisions. For example, diverse teams have been shown to be more likely to radically innovate and anticipate shifts, pivot in response to consumer needs and help their companies to gain a competitive edge.


At Outsource we are committed to developing our diversity and inclusion strategy, it remains a core part of our agenda during the current crisis and beyond.  At Outsource our people–centric workplace has a culture that focuses on employees. A hard-working culture backed up by creativity, ambition and energy, but which involves putting people front and centre of everything it does, and in an innovative way. We listen and learn from one another and strive to exceed expectations and make life better for each other and our customers.

We were delighted to recently receive the Mark of Progress for our Bronze award for the Diversity Charter Mark NI demonstrating our progress and commitment to advancing diversity in the workplace. The organisations receiving the Charter Mark, granted by an independent assessors panel,  have committed to addressing areas of unequal gender representation at all levels, removing obstacles of career development; implementing structural and cultural changes that will help advance gender diversity; and putting in place a strategy and action plan to effect change.


Belfast Telegraph Business Awards Winners Announced

Posted on: September 18th, 2020 by Sara Allen

The Belfast Telegraph Business Awards in partnership with Ulster Bank is the biggest celebration of business success in Northern Ireland.

Mark Crimmins, head of Ulster Bank in Northern Ireland, said: “Companies across NI have shown great resilience this year, so it is fitting that the Belfast Telegraph Business Awards, in partnership with Ulster Bank, show resilience themselves and proceed with recognising impressive business achievements.

“Indeed, as the focus now turns increasingly towards securing an economic recovery, it is perhaps more important than ever that we do shine a light on examples of innovation and ingenuity.” He added.

We are delighted to be recognised alongside a diverse range of talent and expertise within small businesses, family firms, and larger corporate business across N.I.   It demonstrates once again, the commitment and resilience of our excellent team.

Who despite the many challenges posed by COVID-19 have continued to create bespoke technology solutions, deliver and provide expert support and make life better for our customers.  We are delighted receive this positive recognition and add this accolade to our ever growing list of awards.


Team Challenge for Action Mental Health

Posted on: August 31st, 2020 by Sara Allen

General fundraising has been hit very hard by the COVID-19 pandemic. Thousands of fundraising events have been cancelled and many charities, are struggling to maintain services because of this huge reduction in income.

We believe that mental health is important as physical health and our charity champions have launched a TEAM CHALLENGE with a personal target, to raise funds and support our charity partner Action Mental Health.

This September everyone involved has agreed to complete 5k a day. The minimum distance will be covered by a variety of activities including walking, swimming, cycling and running.

Statistics on mental illness in Northern Ireland can be shocking, and experts believe they will be on the rise because of the impact of the recent pandemic.

Did you know?

Stress is a major factor and AMH have recently launched a tool to help people build resilience and get through difficult times. To find our more about the four A’s of Avoid, Alter, Adapt and Accept check out the guide to relieve stress and regain control:  Steps to relieve pressure and regain control

Our team are committed to doing what we can to help support the vital work of the charity across Northern Ireland. Who offer a range of support services including:

Help us to support the vital work of all at AMH by visiting our JustGiving Page and making a donation today.

All support and donations are greatly appreciated.


Effective Communication Is Essential For Success and Growth.

Posted on: August 27th, 2020 by Sara Allen

Ongoing restrictions impact our ability to live the life we knew a few months ago. But with change there is always opportunity.

How and when we communicate has been transformed and many companies have responded to change by implementing technology to enable their staff to adapt quickly to more remote or hybrid ways of working.

Effective communication is essential for success and growth of every organisation.

Is it time for you to get curious about technology?

We believe in strength in partnership and are proud to work with a range of global technology suppliers to ensure our customers have access a range of collaboration tools and technology services which can streamline the employee and customer experience.  These include two of the biggest technology companies in the communication and collaboration marketplace, 8×8 and Microsoft.

Did you know?

During this time of massive upheaval and constant change, people want to work with and for business’ they can trust. Communication within teams and customers provides reassurance in tough times.

Remote working has become a bigger motivator for staff during the past five years. All signs suggest this trend will only continue to grow and that remote teams are the future of work.

With almost half of the UK population already working remotely stats would suggest that many would like it to continue, or at least have the option of some days at home.

A Gallup study of US workers found that 59% of those surveyed would like to continue working remotely.

This means a new kind of communications and approach is required to ensure employees benefit from better work life balance and do not feel disengaged or isolated. In turn the business will benefit from increased productivity, a reduction in employee turnover rates and decrease in overhead costs.

Technology can help promote meaningful interactions internally and externally.

Customers expectations are at an all time high and business communication is vital, as a positive customer experience is immensely reliant on communication.

IT is personal, every business has different needs and it is important to ensure you work with a technology partner you can trust to help you find the right solutions to assist your business to perform beyond expectations and communicate effectively.

Get in touch today to talk to one of our expert team about the range of technology services and solutions we offer. We are here and would be happy to help. Or check out this video of a short break out session hosted at our recent virtual event which focused on communications to find out more.

A recent project by our team for Kingspan Water & Energy Limited involved unifying communications to improve their customer experience and employee engagement, read more about their experience with our team by clicking here


Can IT Maximise Your Business Performance?

Posted on: August 19th, 2020 by Sara Allen

In the age of Covid-19, Device Maintenance is on many business’s minds. IT Performance, Data Recovery and Data Security are just a few of things that business leaders could be concerned about in the current situation.

Legacy infrastructure lacks the modern technologies required to support the demands of the ever-changing technologies, increased traffic, distributed data, complicated security and compliance needs, and other necessities for effective IT infrastructures.

They are also placing game-changing demands on existing networks.

Network transformation isn’t just needed: it’s inevitable. But the capital outlay required for a network overhaul causes many organisations to think it’s impossible. However, based on our experience with our customers, we can always find a way to help. Our range of services can be tailor-made to ensure they offer the best fit solution for your business needs.

The longer you wait, the less you gain

Delaying inevitable projects, such as the provisioning of Data Security, Disaster Recovery and Device Management, means your business waits longer to realise the value of transformation, and that value shrinks in the interim.

You don’t have to build your network transformation alone

We’re dedicated to helping our customers overcome any of challenges brought by the recent pandemic, our certified teams are innovative in their approach. To meet our customer needs we develop best in class solutions using a diverse range of highly regarded and proven global partners, to ensure our customers have access to the most advanced range of services and solutions available.

Whilst there is a lot of uncertainty of what the future will look like researchers believe the COVID-19 crisis is likely to significantly accelerate the shift to digital and fundamentally shake up the business landscape.

We are here and ready to help you build a transformation road map for your business that will deliver positive results.

Click here to check out a video of a breakout session at our recent RE:IMAGINE virtual event, hosted by Jonny & Barry. Watch and listen as the guys discuss ideas and share information on how technology could help improve your overall business performance.

Get in touch to discuss your business needs with one of our expert team today.

Think Bigger

Posted on: August 15th, 2020 by Sara Allen

Digitalisation puts Information Technology at the centre of business growth. Now is the perfect time for business’ to respond to changes, forced by the recent pandemic, with technology solutions.

Along with recovery it is imperative that companies think bigger, beyond the current situations and reinvent or re:imagine a new way forward. Senior business leaders must address company pain points and frustrations by encouraging open dialogue and listening to their teams.

Then respond by working with an IT Consultant and IT company they can trust.

Together they can develop a business relationship to ensure everyone involved has a complete understanding of current business objectives and future plans. To allow expert teams involved in creating business transformation options and ideas to deliver best fit technology solutions from a range of local and Global Partners.

Cloud, VoiP, SaaS, VPN, MFA , the list of services can be mind numbing.  The tech world is full of acronyms and a range of services that are vast and different, one size does not fit all. But the correct technology solution, created with your business in mind can:

Technology is an enabler, working with the right IT provider is critical to your business success.  Our expert teams are made up of the best people ready to engage in dialogue, create ideas, develop solutions, implement services and deliver results that will MAKE LIFE BETTER for you and your business.

Get in touch. 

Talk to us about how we can help you begin, develop or expand your business transformation journey.

Keep Your Eyes Peeled For Security Threats

Posted on: August 11th, 2020 by Sara Allen

The world is changing, and alongside that the rapid pace of technology has picked up speed, leaving many business leaders confused and unsure of what is the best way forward for them.  A primary focus for every business, regardless of industry, size or sector should be their I.T. security.

Do you consider online security as a top priority for your business?

The world’s largest work from home experiment is now underway, and over the next three years over 50% of the UK’s workforce, is expected to work from home, as part of their daily routine.

The extent to which a business can enable employees to perform effectively is dependent on many different factors, but I.T. security, in our opinion, should be number one.

The National Cyber Security centre releases a weekly report and recently stated: “With more organisations moving operations online, it has never been more important to ensure your defences are as robust as possible”

There has never been a better time to review your I.T. security.


We recommend that every business keep their staff informed of  the danger of cyber attacks and build effective security awareness within their company communications, to ensure that staff do not become complacent and remain risk aware. Inform your teams of what to look out for, and the importance of keeping their eyes peeled and being vigilant about suspicious emails.

One effective way to mitigate risk is to introduce phishing campaigns to your business. These can pre-empt threats, improve overall awareness and ensure your employees know what to look for. If they do receive a real threat, they will be able to identify discrepancies and avoid clicking any suspicious links.

The question is when there will be a cyber-attack on your business? Not if. 

We recommend a multi-layered approach to protecting your business from security breaches.  Our services are  tailor-made to suit your business requirements. We offer solutions which provide 24/7/365 security in the form of monitoring, alerts, security updates and can also provide vulnerability scans.

We believe that the single best way we can deal with the threat of cyber-attacks for our customers is to pro-actively stop them before they succeed. Our services are designed to offer maximum protection and peace of mind.

We have achieved Cyber Essentials Plus certification and partner with a range of global providers to ensure that we provide and implement the best bespoke cyber security solutions available to meet our customer needs.

Click the link below to watch a breakout session from our recent RE:IMAGINE virtual event which focused on security. Orla and Sandra discuss some services and solutions that you might be able to implement in your business to improve your IT security and defend against cyber-attack.


Kingspan Moves to the Cloud to Support Global Growth

Posted on: August 5th, 2020 by Sara Allen


Kingspan Water & Energy Limited Deploys 8×8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform

We are delighted to be working alongside our Telecoms Partner 8×8, to deploy their X series to support the global growth plans, and streamline the employee and customer experience of  Kingspan Water and Energy Limited, a Division of global high-performance insulation and building envelope solutions provider, Kingspan Group plc.

Founded in 1965 and headquartered in Ireland, Kingspan Group Plc has grown from a small family business to a global leader with more than 15,000 employees across over 70 countries. Growing predominantly through acquisitions, Kingspan Water and Energy was challenged by having many disparate legacy on-premises telephony and contact centre systems in use across the organisation.

With growing demand for a single voice, video, team chat and contact centre solution, Kingspan needed to retire legacy PBXs and contact centre solutions and bring everyone onto a new cloud communications platform to improve employee productivity and customer experience. There was also a need to address significant gaps identified in its customer analytics and data. With multiple vendors and platforms used across the business and in different locations, having a single view of a customer had been an almost impossible task. In order to achieve this they required a single vendor to unite data spanning across their international offices, providing them with the insights needed to remain competitive in their market.

Starting in the UK, Kingspan will deploy 550 seats of 8×8 cloud communications and contact center seats across six countries, with first line support provided by 8×8 and Outsource.

“We’re moving toward a digital workplace and it’s proving a powerful enabler for our business as we continue to grow. Not only does it allow us to improve employee productivity, but access to more data allows us to improve business insights and meet ever-changing customer needs. Working with local contacts at Outsource, who had global experience and expertise, was critical in helping us identify the best solution to meet our needs. We’ve got a great relationship with both Outsource and 8×8 that inspires confidence. They work hard, they’re responsive, and their solutions lead the field, based on our experience,” said Richard Gray, IT Manager – Operations at Kingspan Water and Energy.

“We are delighted to be working with Kingspan as they make their move to the cloud. 8×8 is committed to helping organisations improve employee productivity and customer experience as well enabling them to operate from anywhere, should they need to,” said Jamie Snaddon, Managing Director, EMEA at 8×8.

“We developed a great relationship locally with Kinsgpan to ensure we fully understood their global needs and future growth plans. Having vast experience in delivering solutions to mission critical business’, and many years of experience with our partner 8×8, helped us to identify the needs and business benefits for a secure unified communications solution. We set out to enable team collaboration, eliminate information silos and give access to real-time intelligence in a single secure platform, for a team who work across multiple geographies.  We are confident the solution implemented will scale according to growth plans, ensure that ever changing customer needs can be met, and make life better for everyone at Kingspan. ” said Terry Moore, MD, Outsource. 

To read more from 8×8 click here

To find out more about our Telecoms services and how together with 8×8 we can improve your employee productivity and customer experience with Unified Communications solutions click here. 


Change Is Constant

Posted on: July 24th, 2020 by Sara Allen

Heraclitus states “The only constant in life is change” and for some there has been more change in recent months than in a lifetime before.

Things that we once assumed “normal” became anything but and words that we had never linked together became everyday phrases like “social distance”.  Business’ have been turned upside down, with many being forced to close their doors and send entire teams home.  With staff expected to adapt overnight to extreme change whilst also adding chef, cleaner, cook and childminder to their daily to-do lists. On top of that they have had to navigate new technology to help ensure they remained connected and productive whilst at home. It makes for exhaustive reading never mind living!

Our teams responded by asking questions, listening to customers, reading lots of research and very quickly realised why many business leaders were feeling overwhelmed.

Gartner Reports stats state that:

74% of companies plan to permanently shift to more remote work*

54% of HR leaders indicated that poor technology and/or infrastructure for remote working is the biggest barrier to effective remote working in their organisation*

We wanted to help! We understand that every business, regardless of sector, size or scale needs to prioritise security, improve productivity, increase collaboration, engage remote teams and make data driven decisions and our team can create and implement the technology solutions to make that happen. Change in the world of technology is inevitable, standing still is never an option and our expert teams continued to deliver innovative solutions to enable businesses to thrive during the pandemic.

We decided to add a bit of creativity to our events calendar and created a virtual event to connect and engage with our customers in a new way. We hosted our RE:IMAGINE live virtual event, in collaboration with our partner, Dell, with breakout sessions, panel discussions and even included some prize giveaways.

Feedback from the event included:“That was excellent thank you. Most informative and a lot to think about. 10 out of 10 from me!” 

“That was a fantastic event, creative, informative & engaging. Thank you!”

Many have said events can’t happen, our team demonstrated they can. Anything really is possible with the right people and the right technology solutions.

Terry Moore said during the event “Just because you can do something, doesn’t mean you should. Don’t implement technology in your business just for the sake of it, implement technology that works for you and your business”.

We will never do something just for the sake of it, or just because we can, but we will do everything we can to provide the best solution to meet your business needs.

Talk to us if you want to find out more about how we can help you RE:IMAGINE your business future. Contact one of our Relationship Managers to discuss how technology can help you and your business adapt and grow through change.

If you missed out on the event you can watch it by clicking here 


Posted on: July 24th, 2020 by Sara Allen

Awards season may look a little different than normal this year with many of the usual events being cancelled or postponed, but despite the challenges faced by the organisers we have been pleased to receive multiple notifications of awards that we have been shortlisted or nominated for during recent months.

We received recognition at the Dell Partner Awards were we were nominated for two awards, namely:
IoD NI recently revealed the finalists for the Northern Ireland Director of the Year Awards, a list that comprises some of the best performing leaders in the region.

The Belfast Telegraph have shortlisted our team their Business Awards for the Best Established Small/Medium Business.

Our team have continued to work together tirelessly during the recent months, finding creative ways to meet and exceed customer needs, going above and beyond to deliver services and support and deliver on our commitment to make life and business better for others. These nominations help to recognise the efforts of everyone on the team.

We don’t need an award to tell us we have the best staff and most professional customer service in the IT Managed Services and Security world – but it is still nice for others to recognise how good our staff are!

Want to join our award winning team? Click here to check out current available opportunities.


Posted on: July 2nd, 2020 by Sara Allen

Many people and businesses are experiencing incredible change because of Covid 19. Never before has the whole world been turned upside down!

We see things differently at Outsource, change in the world of technology is inevitable, standing still is never an option and our expert teams have continued to deliver innovative solutions to enable businesses to thrive during the pandemic.

Many business are adapting positively to changes implemented in response to the pandemic and recent stats would suggest that Remote Working is here to stay.  With 77% of executives saying they have benefited from lower operating costs*, and up to 40% experiencing an increase in productivity*.   Remote working is something that business leaders cannot ignore as organisations should expect that 75% of their staff will ask to expand their remote work hours by 35%.*

Check the link below for some more stats that might surprise you!

Is Remote Working Here to Stay

We believe it is time to challenge thinking, explore the art of the possible and re:imagine a better future together. 

Every business, regardless of sector, size or scale needs to:

We are hosting our first virtual thought leader event on THU 23rd JULY  where we will discuss how technology can help you and your business adapt and grow through change. Join with us and a panel of experts to find out how together we can re:imagine ways to make life better for you and your business.

This event has now taken place and registration is now closed.

Watch this space for links and info on how you can access all information from the LIVE sessions.

*Stats are sourced from Gartner, What CIOs Need to Know About Managing Remote and Virtual Teams through the COVID-19 Crisis


The Power of A Password

Posted on: May 7th, 2020 by Sara Allen

Phishing is an industry-wide problem and it’s growing, even during lockdown. During the current Covid 19 crisis there has been an increase in the number of cyber-attacks as companies roll out remote working for the first time, or employees who have never previously have had to, figure out how to plug in and work from home.

Hackers and cyber criminals see potential vulnerabilities and areas of weakness. Protecting the integrity of an organisations network and maintaining the highest level of cyber security should remain the highest priority at all times. 

Every business is vulnerable because business email is a very popular attack vector for cybercriminals who hope to gain easy access to your assets and data by fooling unsuspecting employees. Often if they know the email address of one person in an organisation, they can easily work out the rest, and use that information to exploit any weakness. These attacks can infiltrate an organisations infrastructure and encrypt their data simply by an employee clicking on a malicious link which they believed to be genuine. It is a misfortunate incident that can have major consequences on any business or organisation.

Passwords provide the first line of defence against unauthorised access to your computer and personal information. The stronger your employees password, the more protected their computer and your company will be from hackers and malicious software.

A strong password provides essential protection from financial fraud and identity theft.

Some ideas worth considering when creating passwords are:

We would recommend that business layer up by using Multi-Factor Authentication. This is an authentication method in which a computer user is granted access only after successfully presenting two or more known identity confirmations, one that you know  (password) and what you have (such as a code texted to their known phone number).

As we move into a new phase and a “new normal” ahead every business and organisation wants to ensure productivity for staff who may have to continue to work remotely, however it cannot come at the expense of proper security. Business leaders must weigh the risks they are facing with these heightened threats very carefully and take any and all measures available to ensure access is granted only to authentic users.

At Outsource we understand the importance of having a multi-layered defence mechanism to provide maximum protection from cyber-attacks to help make life better for you and your team. Our multi-layered approach to data security is proactively updated, continually monitored, and has a variety of alerts in place which allow us to respond and take any necessary actions. Our services are designed to offer maximum protection and peace of mind and should the worst happen our FMC will guarantee recovery your data.

Contact us if you would like to find out more about how we can help you and your business best plan and prepare for the new normal ahead.

A Whole New World

Posted on: March 19th, 2020 by Sara Allen

The lyrics of the famous song include a “dazzling place we never knew” and whilst if given the choice we may have opted for dazzling to mean exciting or adventurous as we imagined exploring a whole new world we can make the choice to embrace the unknown future with an attitude of kindness, resilience and hope.

Comments ring loud from people expressing how they are “feeling like they’re in a movie”, others are “fearful of the future” and some have genuine “concerns about health and financial risk”. Whilst we can never underestimate the anxiety some are experiencing, and should ensure we make time to empathise with how people are responding to the Covid-19 crisis, we can all choose to respond by committing to do something to help make life better for someone else.

“We will get through this by working together to help others.”

We can take our responsibility to keep good hygiene measures in place seriously, we can adhere to social distancing to minimise risk to the vulnerable and we can make all necessary changes to our current way of life to make sure the health of the people in our lives is the number one priority.

People above everything else.

Lifestyles can change, we can all adapt.  Whilst none of us may have experienced anything like this in our lifetimes, history has taught us that resilience in the face of adversary will help to ensure we come out of this crisis better people.

We have many tools available to help us function as “normally” as possible, things that during previous war like times of history were only imagined by those who found themselves isolated and alone. Use them to equip yourself will all you need to help yourself and others. Remembering always to keep an eye on the future, ambitions and plans should not be forgotten, place them on hold for now, not forever.

Check out the info-graphic below for a few ideas that might help or might inspire your thinking and contact us if there is anything that our team can do to help.


New Ways of Working

Posted on: March 16th, 2020 by Sara Allen

As the Covid 19 pandemic evolves we are seeking to help business’ explore technology and discover solutions that can enable new ways of working.

Our global telecoms partner 8×8 UK have released a FREE service that can enable your staff to work from anywhere using any device.

Some of the key features include:

This free video service is allowing people around the globe to work safely and productively.

It is fast and simple. You can instantly join using an easy and intuitive user interface allowing full-screen experience using desktop and mobile apps or the Web.

Video collaboration also gives access to easy screen sharing, remote desktop control and cloud-based recordings.


Resilient Infrastructure

The 8×8 cloud communications platform is highly resilient and scalable. It is designed with a high degree of redundancy and geographic fail-over capabilities to minimize disruptions. The Unified Communications and Contact Center platforms are cluster-based. This means the existing capacity which is already able to handle 4x the current peak load is scalable to greater capacity as needed.

The resilient infrastructure 8×8 offers means they are ready to respond to customers’ needs with technical support teams located around the world.

Stay connected by using 8×8 Free Video Meetings available without any downloads or registration required.

Or contact us to talk to one of our expert team who will be happy to help get you set up on your first of many video calls and conferences.

Outsource Response to Covid-19

Posted on: March 13th, 2020 by Sara Allen

We are closely monitoring the impact of COVID-19 as it continues to affect various areas of the world. We have an important role to play in helping customers with their business continuity plans as information around the virus continues to unfold.

Outsource’s number 1 priority is the health and well being of our staff, our customers and their businesses and we have taken the decision that all Outsource staff will be working remotely with immediate effect.

In our business every day we deal with business critical issues and even the occasional crisis on behalf of our customers so we do not take knee jerk reactions to events and we will always take a measured, professional and practical approach to matters. At this point in the spread of Covid-19 we believe this is the right approach and we shall continue to monitor and assess events on a daily basis and respond in our typical dynamic manner whatever issues our business or our customers business encounter.

Based on our existing capacity to operate remotely during this period we will continue to provide the full range of support and services, 24/7/365, to our normal high standards but we will be limiting face to face visit and customer and site meetings where practical to do so.

At this difficult time for some businesses we remain here to help and we wish you, your business, your families and friends best wishes over the coming days and weeks.  Please contact us if if you would like to discuss further how our range of IT Managed Services and Security Solutions can help minimise disruption and keep your workforce safe, engaged and connected.

It might get a bit bumpy over the next while but we will all come out the other side and life will return to normal sooner rather than later. Our team of experts can Make Your Life Better by equipping your teams with the correct technology, training and support from our trusted global partners to ensure your business is prepared for any eventuality.

Action Mental Health – Charity Partner for 2020

Posted on: March 6th, 2020 by Sara Allen

We are delighted to announce our staff have chosen Action Mental Health as their Charity of the Year for 2020.

Outsource staff are committed to giving back to local communities and charities with teams constantly looking for innovative ways to raise funds, support and donate to local causes. Action Mental Health do amazing work across Northern Ireland in raising awareness and supporting people in need or in crisis, working to enhance the quality of life and the employability of people with mental health needs or a learning disability.

“Mental health and well being needs to be a priority for us all. At Outsource we build and develop relationships and are committed to Making Life Better for our staff, our customers and local communities. It is our privilege to support Action Mental Health in this small way and support the fantastic work they lead bringing positive change and removing the stigma associated with mental health. As our partner of the year, we look forward to doing our small bit to support their work by getting involved in a range of planned events to raise vital funds to help the charity continue their efforts in tackling this issue.” Terry Moore – CEO at Outsource

Outsources efforts to raise awareness and funds will be spearheaded by our two charity champions, Gena Notman and Damien Atkinson,  who already have a wide range of activities planned for staff to get involved, including the Belfast Marathon and staff abseiling off some local buildings.

Coronavirus – Plan for the worst, Prepare for the best

Posted on: March 5th, 2020 by Sara Allen

Behind the wall to wall headlines, almost hysteria at times and 24/7 news coverage businesses need to take a mature approach on how to deal with instances such as Conoravirus. Such events are serious and unfortunately businesses will face more such detrimental external events in the future however we can only manage what is within our control.

Firstly, and most importantly in terms of Coronavirus “wash your hands more often and avoid unnecessary risks of exposure”.

Secondly, and in a much wider context take some time to assess the readiness of your business to deal with such unplanned detrimental business incidents going forward.

Two areas which should be assessed as a matter of best practice by all businesses are Flexible Working and Disaster Recovery. The best solutions will vary for every business so a professional assessment will be required using internal and possibly external resources.

Flexible Working:- Research has shown that remote working, if managed and supported correctly, can increase productivity, improve the health and well being of staff and improve overall business performance.

Disaster Recovery:- Every business should have an insurance plan to cover a worst case scenario and be concerned at their exposure if they don’t.

Technology and Telecoms provide people with the tools and solutions they need to work from anywhere at any time. All of the necessary systems, technology and communication tools exist now and businesses do not need to wait for the next big technological breakthrough. Nor do they need to wait for costs to fall further, they no longer have excuses not to deliver increased flexibility to their staff. The future of remote working and enhanced staff flexibility is now and the only thing left is for business to fully embrace.

Get in touch today if you would like to discuss how our team can offer a bespoke range of IT Managed Services and Security Solutions to minimise disruption to your business and keep your workforce safe, engaged and connected.

Our team of experts can Make Your Life Better by equipping your teams with the correct technology, training and support from our trusted global partners to ensure your business is prepared for any eventuality.


Women In Tech

Posted on: February 16th, 2020 by Sara Allen

Celebrating GALentines (yes, it’s a real thing!) at the women in tech conference was perfectly fitting. The event was thought provoking, motivating and full of inspirational women that left you feeling like you can take on the world. And thanks to Emer Maguire, who was the conference host, full of giggles!!

Jennifer Neff, Co- CEO of Elemental in her session said ‘You don’t have to be a technical woman to be a woman in tech’ something that resonated with me as I personally worried about having only joined the world of tech seven months ago.

The transition from one career to another was never going to be a smooth process, and I am extremely lucky that Outsource welcomed me with open arms. I’ve never been made me feel that my lack of technical skills was an issue, instead the focus is placed on the experiences, knowledge and skills that I can bring to the team.

In speaking of her successful career Aislinn Rice, MD at Analytics Engines shared a little of her story, the takeaway piece of advice for me was when she said  ‘Be honest, if you don’t know, say you don’t know and be willing to ask for help’. This is a key message that is also valued in Outsource, where advice and support are always available for career and personal issues.

Keynote speaker Priya Lakhani left us with the resounding message; “The team you surround yourself with is really important. Girls can be puppy’s or cats. You decide who you network with, but your team should be made of class ‘A’ people.”  I personally feel lucky to be part of a team of people who support, uplift and motivate each other. Outsource call it DNA, you must be a certain type of person to become part of the team, not everyone gets to work here!

We are back to work, motivated and ready to take on the world after such an inspiring event. Proud to be able to work for a business that partners with other leading IT companies across NI  in collaboration with Women In Business to create conferences like this, encourages staff to attend and doesn’t limit anyone because of gender.

Orla McDonald


At Outsource we are committed to change and tackle the stats that suggest only 15% of the tech workforce is female and that 7.8% girls currently pursue STEM to the point of employment in a STEM role.

We understand the benefits and positive impact that diversity has to business culture, performance, innovation and growth. We are proud that we have been awarded the Diversity Charter Mark, and increased our workforce to 19%  female as part of our ongoing diversity strategy. We are committed to equipping and empowering our current and future workforce to make life better for everyone on our team.

Check out this video to find out more about The Women In Tech Conference:


Cyber Crime is BIG Business

Posted on: January 31st, 2020 by Sara Allen

From 2019–2023E, approximately $5.2 trillion in global value will be at risk from cyber attacks, according to a report from accenture, creating an ongoing challenge for corporations and investors alike.

Attackers can be driven by political, ethical, financial or social incentives. With every industry seeing a rise in both the number and cost of attacks, no one is excluded from risk. Cyber crime will remain a large scale concern and challenge for business both today and in years to come.

Everyone can do something to mitigate the risk of cyber crime to their business, it has been said that prevention is often better than a cure.

Below are some simple steps you might want to consider adopting and sharing with your team to help prevent you and your business from becoming a victim of cyber crime.

Think before you click – Clicking without thinking is reckless.  Just because you can click, doesn’t mean you should!  Malicious links can do damage in several different ways, so be sure to inspect links and ensure they are from trusted senders before clicking.

Stick to your own devices – try to limit the devices you use and never share your credentials with others.

Be aware of your surroundings – keep an eye on your device.  Lock it when you step away from your computer and never leave sensitive or confidential items at your desk e.g. post-it notes with your password written on them.

Keep track of your digital footprint – can you recall everywhere you have online accounts and what information is stored on them? Do you store credit card numbers for easier payments?  It important to keep track of your digital footprint, including social media accounts where information can be stored. Remember to delete accounts you are not using.

Recommended Password Complexity

Bad Passwords

Good Passphrase

Never connect to an unsecured connection There is often free Wi-Fi in a restaurant, coffee shops and hotels, in order to access you may need to tick a box, this usually waivers your right to privacy.  If you are working on anything that you wouldn’t want others to access do not use free Wi-Fi. It is not recommended for any business purposes. If you need to access information remotely tether your device to your mobile phone and use 4G.

We recognise that cyber security issues can be a struggle, however research and statistics suggest a huge increase in hacked and breached data from sources that are increasingly common in the workplace, like mobile and IoT devices.  Most companies have unprotected data and poor cyber security practices in place, making them vulnerable to data loss. To successfully fight against malicious intent, it’s imperative that companies make cyber security awareness, prevention and security best practises a part of their culture.

Get in touch to talk to one of our team. We would be happy to discuss your business and current IT infrastructure and explore together any key areas for development. Our experts are on hand to help deliver a range of cyber security services including training and testing to help make life better for you and your team.

Contact us to find out more about how we can mitigate risk, protect against security vulnerabilities and secure your business data today.

People Will Always Be A Priority

Posted on: January 21st, 2020 by Sara Allen

At Outsource our peoplecentric workplace has a culture that focuses on employees. A hard-working culture backed up by creativity, ambition and energy, but which involves putting people front and centre of everything it does, and in an innovative way.

At Outsource our success is linked with that of our customers which at its most basic level means “If you are not happy, we are not happy”.

Everything we do is about delivering Managed IT Services and Security solutions that will “make life better” for you.

Our team is made of the best people who all have the ‘Outsource DNA’ which incorporates three major factors which are trust, integrity and fairness.

We put our expertise and experience to work for you. 

At Outsource our people are valued. Our services are underpinned by deep expertise, a robust process and grant access to a comprehensive range of solutions including some of the world’s leading technology providers. Our diverse team is made up of creative thinkers, who are brave in their approach and passionate about making a difference. Everyone on our dynamic team is excellent at what they do.  Together they deliver platinum services to a wide range of industry and business users across NI, ROI, GB & Europe, often exceeding customer expectations by going above and beyond to create bespoke solutions to allow their business to function at it’s best.

We deliver peace of mind. We understand how important your business assets are to you and we work with you and your people to deliver the best experience and tangible results. For 20 years we have been safeguarding our clients’ assets, in many our technology expertise has enabled them to secure their future from one generation to the next. You can have confidence that your business, your people and your personal data are in safe hands with us.

If you want to find out more about how we can help you and your business just get in touch.  Our team are happy to help.

Outsource Turns Twenty in 2020

Posted on: January 19th, 2020 by Sara Allen

Outsource is TWENTY! A milestone that not every business achieves and one that says a lot about the man behind the company, our CEO, Terry Moore.

Terry recently had a conversation with John Mulgrew about the milestone – below is just a snippet of what he had to say. Check out the January edition of Ulster Business magazine to find out even more, or read online here:

Outsource Solutions is a firm which is ahead of the curve when it comes to emerging technologies and a company which embeds itself in a client’s business to ensure total integration, ultimately helping to boost it and enable growth.

“Our approach is to take IT out of the boardroom,” Terry says, “What we do is to try to get ahead of some of the problems, understand the business and recognise that technology is there to benefit the company. We are there to make sure that business is possible, enriching lives, making things better and safer.  An important part of this is the relationships that we have.”

Terry formed around the time of the so-called ‘millennium bug’ when he said some firms were using scare tactics to get businesses to spend often hundreds of thousands of pounds, often unnecessarily.

“For me one of the things I felt was missing was understanding a business and factoring that refresh into it over a few years – removing barriers and letting them get on with what they do. Our job is to enhance, improve and optimise the performance for as many users as we can. Our aim over the next four years is to be able to deliver those services outside Northern Ireland, across the rest of the UK and into the Republic of Ireland.”

“For us, the constant is that we are always there at that point of where technology is consumed. The role we play is being integrated and a trusted advisor. That’s how we will continue to be successful.”

Predictions For The Next 20 Years

With a rise in automation and artificial intelligence – something Terry says has to become a little more intelligent and a little less artificial – the next major leap will be the advent of quantum computing. It’s something which remains in its infancy.

“While it’s still early, we are on the verge of the most aggressive technological change that any of us have ever seen,” he says




New Decade. New Approach.

Posted on: January 14th, 2020 by Sara Allen

New decade, new approach is a statement that has appeared in various media platforms over the past few days as N.Ireland political leadership have agreed a collective commitment to making politics work for the people.

What about the decade we have just left behind? Are you aware of the various technological changes that have changed and transformed our world?

This week Outsource will celebrate 20 years in business and during that time there has been a lot of change.

Mobile phones were only just emerging and gaining popularity in 2000, they were used only to make calls and people thought they were really advanced when they could be used to send text messages or play snake!

Using the phone and internet together was not an option. You had to wait until a call had finished to dial up and access the information needed,  most people 20 years ago used the internet for work or school purposes. Today it is estimated that over 4.33 billion active internet users worldwide. 57 percent of the entire world’s population has internet access. There are 3.9 billion unique mobile internet users worldwide, which makes up 51 percent of the global population.

In the year 2000 we still went to a local shop to hire videos to watch movies rather than stream them via on demand or subscription services like we do today.  We had no option but to watch the advertisements and had to make sure someone was at home to press record at the right time if we didn’t want to miss out favourite TV programme.

Business have been massively impacted by technological change. Our always on and always connected world gives us access to almost everything we need 24/7 giving business greater influence and access to wider and global market. It can also make it difficult to go completely off the grid, with people struggling to incorporate any downtime into their lifestyles.

20 years ago business leaders primarily communicated in person or by phone, and when on the road they had to stop to use payphones if something needed urgent attention. Today business leaders are expected to write letters, send emails, create proposals, tweet in less than 140 characters, update on LinkedIn, connect and present to prospective customers, appear on company video channels, be comfortable appearing on a video conferencing calls, and be prepared to sit down for an interview with the local press or media and speak to groups of employees. The emphasis is on business leaders to connect and communicate effectively on whatever platform or method the customer or consumer expects.

Technology allows people to connect from different locations easily, share information, access data and collaborate to creatively solve problems and develop solutions. Less paper is involved with invoices being sent via email, payments being processed via online transactions, CRM systems containing vital information and all data being hosted, stored and backed up in the cloud.  File rooms, stores and reams of paper are a thing of the past. Some business’ are making the choice to use virtual offices and abandoning designated office space altogether, they instead meet when and where necessary at a place with access to secure Wi-Fi, helping them reduce overall costs and giving their employees access to flexible work and home working options.

Innovation in technology is rapidly developing and will continue to change how businesses operate over the next 20 years. However, the majority of business would still agree that their employees are their greatest asset. Technology doesn’t always work in the way that it should or is even designed too, there are always inevitable challenges, as one area impacts another.  Technology can’t read our minds yet, and until it does, humans need humans to understand them and then use technology to help provide a solution. There are some problems only a human can solve.

What will the next 20 years bring?

A lot more change and if futurists are to be believed that change will be at a speed that some of us may struggle to get our heads around.  Ian Pearson, a futurist with an 85% accuracy record, has said we can expect to see drones making deliveries, space trips to Mars and clothing that could give people access to super human skills.

Whatever emerges you can guarantee that our team at Outsource will continue to explore possibilities, uncover potential and develop solutions that will make your life and your business better.

Get in touch to find out more about how we can help your business today and prepare you for the future ahead.

Invested In The Future

Posted on: December 18th, 2019 by Sara Allen

Our expert teams are committed to listen, learn and better understand our customer needs to deliver innovative technology solutions that will make life better. 

We were delighted to welcome Paul Boyle, Fiona O’Neill and Barry McCafferty along with a class of IT students from our customer Workforce Training Services to our Antrim office to discover more about what they do and introduce them to a little of the world of technology and all that involves for us at Outsource.

Workforce Training Services is a welcoming and dynamic work based learning provider. Who are committed to providing quality training, learning and support dedicated to their learners’ development and achievement

Our team hosted a morning session to help their students better understand the world of IT and technology. We covered a variety of topics including jobs in tech, cyber security, Wi-Fi, and culture. A panel discussion allowed the students to hear from a few of our current staff about how their careers in technology started, progressed and developed.  The interactive session allowed us to hear from the students and some even won prizes for demonstrating their creative and communication skills so effectively.

Ongoing training and development is critical in our industry as technology changes at rapid speeds.

It was great to partner with a company who understand the benefits of quality training and enables students to access different environments to help them experience and better understand the work environments they may be part of in the future

Our Relationship Managers are invested in building relationships with our customers to better understand what is important to their people and their business to ensure they perform at optimum levels now and have continued success in the future.

Equipping people with the correct technology tools is one way to future proof your business, another is engaging with your future work force to help them to see the difference they could make by choosing to pursue a career in your industry.

Sweaters For Simon

Posted on: December 16th, 2019 by Sara Allen

The 12th of the 12th was a busy day at Outsource HQ. 

Everyone from across all of our locations met at our Antrim HQ were we had our final “Terry Talk” of 2019.  It was a great opportunity for everyone to get involved in our last fundraising event of the year  “Sweaters for Simon” for our charity partner The Simon Community.

Our teams are made up of expert dreamers and doers who are innovative in their thinking and approach. Their creative skills are normally used develop and implement the best technology solutions for our customers but during our huddles they were put to the test in a few different ways.  Our “12 days of Christmas” theme created a lot of laughs as the teams worked together to create their Outsource version of the traditional song whilst practising their gingerbread house making skills.

We also took time to recap on a great year and recognise the dedication of our staff who have spent the last twelve weeks loosing weight in order to raise funds to buy gifts for kids in need this Christmas. For every pound in weight the company agreed to donate £5 in funds, together the team managed to raise an amazing £675 which will be donated to local charities in Antrim & Cookstown.

2019 has been a great year, our teams have all experienced the addition of new staff and there has been significant growth across every area of the business, all while having the same focus of making life better.

2020 is just around the corner and the team at Outsource are excited for all that is ahead as the company celebrates its 20th birthday.








Proudly Supporting The Simon Community This Christmas

Posted on: December 6th, 2019 by

We have partnered with the Simon Community NI throughout 2019 to raise much needed funds to tackle the ongoing issue of homelessness in NI.

Our staff have volunteered and participated in various events including the Belfast Marathon, 5k Runway at Belfast City Airport and The Slieve Donard Challenge.  Others have baked and bought for coffee morning fundraisers and together we have raised over £3200 to date. With our “Sweaters For Simon” Christmas event still to happen!  Thank you to everyone of who has sponsored or donated to our various appeals.

Any time of year is a vulnerable and lonely for people living on the streets. Christmas exaggerates and highlights the difficulties as everything commercial focuses on family and festive fun, people rush too and fro ignoring those sitting cold in desolate shop fronts.  However this stereotype of homelessness is not the reality, particularly here in Northern Ireland.

Thankfully we don’t have the same level of street homelessness experienced in other parts of the UK and Ireland, but that can sometimes mean that people underestimate the problem, are cynical about the volume of people affected by homelessness, and are somewhat indifferent to the cause that requires support now more than ever.

During winter, death rates from homelessness escalates to an average of two per week. Let’s not let homelessness fall on deaf ears any longer, your donations could save someone this winter.

There are a number of ways you can help end homelessness in NI.  You can volunteer, you can donate or you can get involved. £10 could make sure someone enjoys a hot meal on Christmas Day.

Check out the Simon Community NI Website for information


Is Company Culture Crucial to Business Success?

Posted on: November 18th, 2019 by Andrew

Companies can no longer ignore the importance of building a culture that allows a company to be more creative and collaborative.  As business leaders it is imperative that you keep your workforce engaged, excited and open to the possibilities.

Significant evidence exists supporting the link between well-being at work and productivity. With well-being including physical health and mental well-being. Jobs that are skilled, autonomous, supported, secure, and offer a good work–life balance with a good income, are associated with better physical and mental health and less absenteeism. However, businesses vary considerably in how proactive they are in promoting employee well-being. Approximately 55% say well-being is on the agenda of senior leaders, with only two-fifths having a standalone well-being strategy in support of their wider organisation.

At the centre of every business are people and culture. Company culture can often develop organically over time from the cumulative traits of the people the company hires. A company’s culture will be reflected in everything from dress code, business hours, office setup, employee benefits, turnover, hiring decisions, treatment of clients, client satisfaction and every other aspect of operations.

A culture that is centrally aligned with the business’s purpose and strategy can positively impact organisational outcomes. A collaborative approach that engages a self-organising team and empowers people to determine their own way of working is one of the best ways to achieve the overall company goals. A little can go a long way to achieving this, such as offering flexi-time working or working from home options to aid a healthier work-life balance and give employees a greater sense of freedom and trust. Company culture is fast becoming the differentiation between successful businesses and unsuccessful ones, the culture you create for your people matters.

Technology can help engage and empower your workforce.

For some employees it is more about the results that the process. People are becoming less interested in following a tedious, conventional framework and expect tools in place to allow them to be more creative, engaging and immediate. For example, Millennial’s would much rather submit information via text message or a messaging apps than spend time writing long, formal emails or reports; they also prefer video chats instead of in-person visits. They utilise the latest technology to get the results as quickly as possible. They want to be judged on their results, not on how they got there, or how “professional” their approach may appear.

An effective employee well-being strategy requires a ‘whole organisation’ response with serious leadership commitment. Companies can no longer ignore the importance of building a culture that allows a company to be more creative and collaborative.  When we work and how we work has changed and will continue to change. Outdated technology can impact your employee well-being, company culture, productivity and ultimate success. 

At Outsource we are continually working with our partners to create and develop innovative solutions that will help make like better.

Get in touch with us today if you want to discuss and discover ways that technology may be able to help  to keep your workforce engaged.

Is it the beginning or the end?

Posted on: November 11th, 2019 by

The end of 2019 is fast approaching and in this season business leaders are often thinking ahead, looking to the future and planning for growth and change.

Artificial Intelligence (AI) and Internet of Things (IoT) are two emerging technologies that are becoming more increasingly more normalised in business life. This may be the perfect time for you to consider emerging technologies and explore how they could make an impact to your business success.

AI help make your life better in so many ways – and it’s probably been doing so for some time already. For example, if you use a virtual assistant like Alexa, you’re among over 1 billion people who are taking advantage of conversational AI systems.

Artificial intelligence is becoming a game changer for many local business and it can be used to improve and enhance standard business processes, streamline strategic output and remove guesswork from your decision-making. High costs, multiple repetitive tasks, and hours spent doing non-complex tasks are some of the challenges that companies face daily that AI can quickly solve. The main advantage of this technology is its contribution to automating processes and optimising resources.

IT might be time for you to think of the future of your business differently.

Get in touch with any of our Relationship Management team if you would like to discuss any ideas. 

Embrace the future.

Q&A With Terry Moore

Posted on: November 8th, 2019 by

Founder & CEO of Outsource

Everyone always likes the opportunity to find out more about the people involved in building and leading in business.  We grabbed a quick chat with Terry to find out more about how and why he got started in IT.

Check out the questions below to get a glimpse into the man who prides himself as simply being one of the team.

How did you get started in the industry?

It wasn’t a conscious decision to end up in the IT industry. I’ve always had a passion for business and innovation and after completing a business degree I had the opportunity to study for a Masters whilst captaining the university rugby team. IT was the most attractive subject to me at the time so that was the route I went down. It was actually the ideal subject as it plays to my interests and skill set in building solutions and seeking constant innovation.

I moved to Manchester and worked for a large IT firm for a few years then relocated back home where I continued in the industry. I realised that I wanted to run my own business in order to do things the way I felt was best. The so called ‘Millennium Bug’ had been a major scare story in the industry and I recognised that security was actually the real issue businesses needed to focus on, not a hyped-up ‘bug’. When I first started out the business was called Secure IT Systems and it was all about delivering IT solutions with security at the core – even today, security is still one of the key pillars we continue to build the business and our services on.

In 2004 we re-named as Outsource Solutions. The business had grown to more than just IT and we were becoming integrated within our client’s businesses and delivering solutions to many other areas of their operations which have IT links, such as telecoms, online sales, and integrated security.

Within the last three years there has been rapid growth for the business and we now have offices in Antrim, Belfast, Cookstown, Dublin and Edinburgh, supported by a team of highly skilled staff. It’s been an amazing journey so far and we’re all excited about what’s ahead.


Typically, who are your clients or customers?

When the business was first established the majority of our clients were from the professional services industry, particularly in the legal sector. Whilst the clients we had when we first set up are still clients to this day, we definitely represent a wider range of industries, from hospitality and tourism to aviation, engineering, manufacturing and food production.


Do you enjoy what you do, and what in particular?

I can say with all honesty that I love what I do. I work very long hours, but the job is part hobby and part passion, so it never feels like work.

I love the opportunity for problem solving and the fact that the industry is constantly evolving with new technology and innovation to help us deliver an even better service to our clients. It’s a fast-paced industry and it’s really exciting to part of.


What is the most difficult part of your job?

Resourcing can certainly be a challenge. Finding the right people for particular jobs is about more than just qualifications and skills, it’s so important to have the right aptitude and client-focused approach which leads to really great work.


Outsource has a big birthday approaching! Keep in touch and stay connected to find out more about the vision and plans for the future as we approach our 20 years in business anniversary.

Is Technology Changing Everything?

Posted on: November 8th, 2019 by

Thanks to digital transformation, the way we work has changed dramatically.

We now spend less time at the office and are collaborating more than ever before in teamwork. Today’s most productive employees are paid to think and collaborate with distributed team members, suppliers, partners and contractors across an increasingly global and modernised workplace, in order to help grow your bottom line.

As digital ways of working have changed how people exchange information, businesses are recognising the need to ensure their workplace technology keeps up. After all, it’s your people – the ones who are improving experiences, transforming products, affecting change, sharing insight and exceeding customer expectations — who are your company’s true competitive advantage.

Research tells us that collaboration is of great importance to 94% of employees, with 83% depending on technology to do their job. Which means your team need modern solutions that work just as well externally as they do internally, allowing content to flow easily and securely between different parties.  Without doubt, there is unsurpassed power in workplace collaboration.

By working together, employees can help develop better products and services, connect strategy with execution, make more effective business decisions, and increase revenue.

Our team of experts are committed to taking time to understand your business and create bespoke technology solutions to make your life and your business better. Get in touch with any of our team to find out more about how technology could help

Gone Phishing!

Posted on: November 8th, 2019 by

Email is a key communication tool in business.

We all know someone with an exploding or overloaded inbox! An average office worker receives 121 emails and sends about 40 each day so it is easy to understand why this is a key method for attackers to infiltrate systems and take over credentials.

Fraudulently obtaining security information such as usernames and passwords, through phishing scams is the fastest rising online crime method.

Phishing is a cyber-crime in which a target or targets are contacted by email, telephone or text message by someone posing as a legitimate to lure individuals into providing sensitive data such as personal information, banking and credit card details, and passwords.

At Outsource we understand the importance of having a multi-layered defence mechanism to provide maximum protection from cyber-attack.  Our multi-layered approach to data security is proactively updated, continually monitored and has a variety of alerts in place to allow for any necessary response.

However, we are aware that ransomware attacks continue to rise in frequency, impact and intensity. These attacks can infiltrate an organisations infrastructure and encrypt their data simply by an employee clicking on a malicious link which they believed to be genuine. It is a misfortunate incident that can have major consequences on any business or organisation.

Regardless of the size or type of your business it is important to understand why you and your staff might be vulnerable to a cyber-attack, and how to respond should an issue arise.

Educate your team, make sure your staff know what to look for and what to do if they receive a suspicious email.  Produce user security policies covering acceptable and secure use of your systems, include in staff training and maintain awareness.

Be safe not sorry.

If you are unsure about an email, stop and think – do not open it or click on any links.





It All Starts With Hello

Posted on: November 8th, 2019 by

Did you know that companies with good communication practices are three and a half times more likely to outperform their competitors?

Communication plays a vital role in every area of business and can:


We partner with leading global telecoms provider, 8×8, to enable local business to benefit from their range of services.  We offer one platform cloud solution, to equip your employees with the exact tools they need to communicate, collaborate, access data and contact experts at the speed business requires. Our plans offer voice, video, chat and contact centre solutions and can be matched to meet your diverse needs in the most cost-efficient manner.

Services are delivered by our team of local experts who will take time to listen to and understand your specific business needs and propose solutions that will help transform how your business communicates.

Check out more on our telecoms page.

Tech Industry Is A Breeding Ground for Innovation

Posted on: November 8th, 2019 by

The tech industry moves at a phenomenal rate with companies striving to create a culture of innovation for their staff.  Employees are given the freedom to experiment, encouraged to attend events and conferences and get massive training opportunities to develop skills. Yet research suggests that by 2020, more than 800,000 technology posts will be unfilled due to the skills gap, and even lower level positions will require increasing levels of STEM knowledge and competence.

The potential and possibilities are endless with every sector in business being influenced, shaped or changed by technology in some way yet young people simply aren’t aware of it. At Outsource we understand the importance of tackling this issue and are doing what we can to give students a better understanding of the relevance of STEM to life and career choices in the future.

We are partnering with Young Enterprise to ensure we do what we can to help bridge the gap by sharing the knowledge and experiences of our team through volunteering.

Young Enterprise work with the government, MPs, civil servants and wider industry to make sure that every young person is given the opportunity to develop crucial financial management and employability skills, as well as an understanding of the broad range of careers available to them.

Young Enterprise work directly with young people, teachers, and businesses to help build a successful and sustainable future for all young people helping to unlock their potential. They develop key employability skills outside of the classroom through experiential learning. Enabling young people to develop practical skills to prepare them for the world of work.

In 2017/18, Young Enterprise reached 315,000+ young people across the UK, facilitating them to develop their business, financial and entrepreneurial capabilities.

We are delighted to be able to support them through volunteering alongside other business from across a range of sectors at a variety of their workshops in local schools and colleges.

One of our team who recently volunteered at a workshop commented “It was great to be able to engage with over 100 young people in a morning session at a local school.  They shared ideas and discussed how they imagined their lives in the future, it was great to be able to interact and help them think about how technology might impact and influence some of their choices.”

Is Free Wi Fi On The Go a No No ??

Posted on: November 8th, 2019 by

Most of us will have used free public Wi-Fi, whether sitting in the airport lounge or grabbing a coffee in between meetings, but how aware are you of the significant risks facing your business every time a member of staff logs onto a free Wi-Fi network?

These risks are significant enough for in excess of 65% of CIO’s in the USA to have introduced HR policies instructing staff not to use Free Wi-Fi, for any business related matters. It is not clear why UK businesses appear to be more relaxed about these risks, but one view is that UK businesses have not been provided with the information to appreciate the magnitude of their exposure or vulnerability to free Wi-Fi network use.

So for the avoidance of any doubt, if  you or your staff use Free Public Wi Fi or any unsecured Wi-Fi then not only is their personal information at risk (log in details, on line banking info, emails etc.) but so too is your company information at risk (harvesting of corporate data, intellectual property, business emails etc).

A hacker can within “seconds” launch a basic Man-in-the-Middle (MiTM) attack, which will monitor all of the data used by your employee, as it travels from the users device to his target location. It is also important to consider that if one of your staff’s devices are breached in this way and the hacker secures access to his device, in one simple step the hacker could have access to every device on your company network.

If still not convinced spend a few minutes ‘reading’ the terms and conditions you agree to before you log on to a free Wi-Fi service, (as we all normally do anyway !!), where it can be openly declared that by accessing the network you are agreeing that your data will be exposed to access by unauthorized third parties. Interestingly on reviewing some T&C’s you may also find that you may also be agreeing to the network owner itself harvesting some of your personal data.

What is the solution – there are two primary approaches to mitigate these Wi-Fi risks and to stop eavesdropping exposure:

At Outsource we use certified Wi-Fi engineers to design, install and manage Wi-Fi solutions so we understand deeply the real benefits and reliance businesses have on Wi-Fi.  We believe businesses need to ensure their own internal Wi-Fi is as robust and secure as possible but also critically they need to take pro-active actions to immediately remove the risks associated with free unsecured Wi-Fi services.

Check out our services to find out more.

Committed to creating & developing a diverse culture at Outsource

Posted on: October 10th, 2019 by Andrew


We have been awarded a Bronze Gender Diversity Charter Mark, recognising our commitment to advancing gender diversity in the workplace.

Diversity Mark NI Ltd was set up by Women in Business to deliver the Charter Mark, awarding organisations for their commitment to progressing diversity. Those receiving the Charter Mark have committed to addressing areas of unequal gender representation at all levels, removing obstacles of career development; implementing structural and cultural changes that will help advance gender diversity; and putting in place a strategy and action plan to effect change.

Terry Moore, CEO commented “We are delighted to have received recognition of our ongoing efforts to ensure that we develop and create a diverse culture and make life better at Outsource. We are absolutely committed to equality as we work to deliver the ambitious vision that we’ve set out in our application. We will do all that we can to ensure that we develop an inclusive culture where everyone is valued regardless of gender, age, background or ethnicity.”

The Charter enables organisations to identify and reflect on institutional barriers which impact progression. It enables business and organisations to progress the overall diversity and equality agenda and improve the working environment for all employees. Building and fostering a diversity and inclusion strategy that is truly lived in an organization is a catalyst for success and a foundation for innovation. Diversity has a positive impact on every area of business including financial performance.

The Bronze Charter Mark was awarded by the Diversity Mark NI Independent Assessors panel which included Judith Gillespie, former Deputy Chief Constable of the Police Service of Northern Ireland, Kieran Harding, Business in the Community Director, Deborah Lange, Board Member at Invest NI and Belfast Harbour Commission and Dianne Foster, Baker Mc Kenzie.

Best Place To Work!

Posted on: October 7th, 2019 by Andrew

At Outsource our team is made up of the best people who are leaders, not followers.

As a technology company we fully understand that having the right tools to do your job is a necessity, but we believe that having the right staff is more important.

We spend considerable energy and effort in recruiting the right people, who fit our open, trusting culture. We are committed to investing in their personal training and development whilst continually empowering and equipping them to influence and make decisions.

We provide a ground-breaking and innovative suite of IT managed services and are proud that we have the title of Best Place to Work as selected by the judges of The Irish News Workplace and Employment awards.

We are fast approaching our 20th anniversary and during the time we have been in business have remained true to our core principles, despite operating in a rapidly changing environment with ever competing demands.

Our primary purpose has never been to be the biggest managed services provider in Ireland, despite a record-breaking year, nor has it been to be the most profitable, despite year on growth in profitability.  Fundamentally we have an always want to be number one at how we deliver exceptional levels of service and support to our customers and staff, when we believe are not mutually exclusive.   We do not benchmark ourselves against competitors, we want to lead and not follow.  Our focus is on constantly developing and delivering new and innovative service offerings to enable us to deliver on this strategy.

We have one of the highest retention rates in the industry and every new team member is welcomed with the hope and aim that “this will be the last job that you will ever have”.

Our business model is based on using the best technology and best people to deliver service for customers, and it operates under two over arching principles of “trust and fairness” with both staff and customers.  We encourage staff to call out when they make mistakes so that everyone can learn, and it constantly seeks performance feedback form customers so we can continually improve. Overall, we have developed an inclusive and empowered culture which makes our offices a positive and empowered place to work.

A few of our team had a great night at the Irish News Awards when they picked up the “Best Place To Work Award” on behalf of everyone at Outsource. A title that recognises the ongoing efforts from everyone at Outsource to make life better.